前厅服务员英语试题及答案
前厅服务员英语考核理论知识考试，理论知识考试采用闭卷笔试方式，成绩皆达60分以上者为合格。应变能力是前厅服务员所应该具备的特殊服务技能与素质。因为客人来自全国各地或异国他乡，不同的生活习惯、不同的知识与修养都会有不同的表现。
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What will you do if you find one guest is ill？
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When you see a drunken guest returning to the room , how will you do？
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How will you do if a guest says that his neighbour is making much noise？
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前厅服务氛围主要表现在哪些方面？
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在国际饭店计价方式中，美式计价与欧陆式计价有何不同？
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What will you do if a guest says his articles are missing in the room？
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How will you do if a guest says his laundry is damaged？
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A guest puts forward a question which you don ’t understand , what will you do ？
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What will you do if guests exchange blows？
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What will you do if a guest takes away the bath towel？
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If a guest says that part of his laundry is missing, what will you do？
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前厅部的业务特点？
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A visiting guest intends to stay overnight, if you know the matter, how will you do？
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如遇到有不良记录的客人光顾饭店时，接待员应该怎么做？
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While checking the vacated room , you find out the guest has taken away the crystalline ashtray,how will you deal with it？
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You are on duty, but a guest tries to pester you and chat with you ,what will you do？
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If a guest says there is something wrong with the air-conditioning system, how to do？
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A guest asks for a discount of room rent saying he is not happy with our service, what will you do ？
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What will you do if you happen to damage a guest ’s goods while cleaning the room？
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如何理解前厅部的服务地位？
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如何做好前厅的防火措施？
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A guest set off firecrackers and burnt away the carpet in the room, what will you do？
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在公共社交场合中，手势忌讳包括哪些内容？
