如果客户投诉问题属于我方责任， 我们可以采取以哪下策略？ （多选题)

A、换新货

B、赔偿客户损失

C、雇佣第三方机构处理客户投诉

D、召回问题产品

A、立刻通过电邮，表达积极解决问题的诚意

B、迅速调查，确认责任方

C、和客户邮件沟通，帮助客户解决问题

D、找保险公司要求赔偿

如果客户投诉问题非己方责任，卖方回复时包括以下内容要点，正确排序是： ①We feel regretful to hear that 5,000 glass vases arrived at your port with 20% damaged. ②To assist your claims, we are willing to offer you the necessary documents as requested. ③After careful inspection, we estimate that the damage might be due to rough handling during transit. ④As is known to all, each shipment of our goods is strictly inspected, so we think the goods were in perfect condition when they were shipped., which is supported by the clean B/L. ⑤We consider it a matter for you to make claims on the shipping company or the insurers who have covered you against the Risk of Breakage.

A、①④③⑤②

B、④③②⑤①

C、①③⑤④②

D、②①④③⑤

A、是否为我们的产品

B、是否在保质期内

C、是否有不当操作

D、是否购买保险

A、如果是离岸价格，协助客户解决，不承担责任

B、如果是离岸价格，主动索取客户证据资料并且和船公司协商赔偿解决

C、如果是到岸价格，协助客户解决，不承担责任

D、如果是到岸价格，主动索取客户证据资料并且和船公司协商赔偿解决

A、电话投诉

B、现场投诉

C、在线投诉

D、相关部门转发投诉

A、顾客自身问题造成的投诉

B、对维修服务的投诉

C、对产品质量的投诉

D、对服务质量的投诉

A.禁止推诿或采取粗暴态度受理客户投诉

B.对超出本网点处理权限的投诉，应及时向上级服务管理部门报告

C.对证实网点有责任的投诉，责任人或责任部门要向客户道歉，并及时纠正错误

D.对证实网点没有责任的投诉，告知客户“无责任”即可

A、有效倾听客户抱怨

B、让顾客先发泄情绪

C、确认问题所在，诚心诚意道歉

D、实实在在解决问题

A、short weight

B、short shipment

C、insurance coverage

D、late delivery