题目内容
（请给出正确答案）
[多选题]
下列属于国有股权的组成部分的是()。
A.国家股
B.国有法人股
C.社会公众股
D.法人股
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A. Run a System Restore
B. Check Device Manager
C. Check the Event Logs
D. Check the System Information
更多“下列属于国有股权的组成部分的是（)。A．国家股B．国有法人股…”相关的问题
第1题
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue？（）
第2题
A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem？ （Select TWO).（）
A. The network cable is unplugged.
B. The printer is low on toner.
C. The gateway address on the printer is incorrect.
D. The printer is out of paper.
E. The spooler is not functioning.
第3题
The most important customer a technician has is:（）
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第4题
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT？（）
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
第5题
A customer has a question about the repairs needed for their desktop computer. While askin
g their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT？（）
点击查看答案
A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.
第6题
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take？（）
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第7题
●The project manager must maintain an effective communication link with the customer's sat
isfaction with the progress of the project. The project manager maintains this link through (71).
点击查看答案
(71)
A.periodic project reports, periodic visits to the customer, and telephonic exchanges
B.subordinates, project team members, and the project sponsor
C.one-time reports, weekly reports, and monthly reports
D.the telephone, facsimile, and data transmission
第8题
The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The project manager maintains this link through（）
A、 Periodic project reports, periodic visits to the customer, and telephonic exchanges
B、 Subordinates, project team members, and the project sponsor
C、 One-time reports, weekly reports, and monthly reports
D、 The telephone, facsimile, and data transmission
第9题
A customer opened a ticket with the help desk two days ago to report that their computer i
smaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site？（）
点击查看答案
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
第10题
A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality？（）
A. Native resolution
B. Color depth
C. Minimum brightness
D. Maximum brightness
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