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听力原文：Woman: Thanks for getting back to me so quickly about my request for a transfer.

I'm sorry the company couldn't help, but I really do need to be in London. My husband's been offered a job there and it's too good to turn down. So I've been looking around and there's a possibility in the Publicity section at Richardsons' but they're selecting people tomorrow. I have to provide a testimonial quickly. Would you mind doing me one？

(22)

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更多“听力原文：Woman: Thanks for getting…”相关的问题

第1题

听力原文：Woman: This chain of clothing stores has been a household name in this country an

d abroad for a century. But some years ago, it lost market share and closed most of its overseas branches. Its goods declined in quality, and became dull and out of touch with modern taste. After a period in crisis, the company hired a new team of designers and re-launched its entire range. The upgrading in quality and style. have put this store back on the fashion map.

&8226;You will hear five short recordings. The speakers are presenting awards to companies that have excelled in different aspects of business.

&8226;For each recording, decide what the company is receiving its award for.

&8226;Write one letter (A-H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;After you have listened once, replay the recordings.

A innovation in public relations

B staff involvement in decision-making

C after-sales policy

D product improvement

E environmental awareness

F staff training

G employee benefits

H export success

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第2题

?You have received an e-mail from a customer who in the e-mail complained that he had rece

ived 100 green colour jackets instead of 50 green and 50 blue colour jackets. In order to solve the problem and find out the facts, you write a short note to the clothing store.

?Write a short note to Mr. Randy Simon, who is in charge of delivering goods from clothing store.

?Tell him about the claim

?Mention the date of delivery

?Ask for the duplicate invoice

?Write 30--40 words on your Answer Sheet.

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第3题

Read the article about finance.Choose the best sentence to fill each of the gaps.For each

Read the article about finance.

Choose the best sentence to fill each of the gaps.

For each gap 8—12 mark one letter (A—G) on your Answer Sheet.

Do not use any letter more than once.

There is an example at the beginning.

The Dollar in World Markets

According to a leading German banker, the U. S. dollar is " the most frequently discussed economic phenomenon of our times" . He adds, " …the dollar's exchange rate is at present the most important price in the world economy…" . Because the dollar acts as a world currency D The central banks of many countries hold huge reserves of dollars, and over half of all world trade is priced in terms of dollars. Any shift in the dollar's exchange rate will benefit some and hurt others. Some people suggest, therefore, …8…

The dollar's exchange rate has been too volatile and unpredictable. Several years ago the dollar was rapidly declining in value. This made it…9… The rise in the price of foreign goods made it possible for U. S. businesses to raise the price of competing goods produced here, thus worsening inflation. Foreigners who dealt in dollars or who held dollars as reserves were hurt. People in the United States who had borrowed foreign currencies found that they had to pay back more than they borrowed…10…The United States lost face in the eyes of the rest of the world.

The dollar went soaring upward, and the situation was reversed. United States exporters found it hard to sell abroad because foreigners would have to pay more for U. S. dollars. People in the United States now bought the relatively cheaper foreign goods, and U. S. manufacturers complained that they could not compete. Job losses were often blamed on the " overvalued" dollar. Poor nations…11…found it difficult to repay both the loans and the interest because they had to use more and more of their own currencies to obtain dollars. The solution to this problem is to end the system of floating exchange rates and return to fixed rates. We might even return to the gold standard.

Fixed exchange rates did not work in the past Currency values should be determined by market conditions. A drop in the exchange value of a nation's currency means that…12…that it is too inefficient to compete in world markets, that it is permitting a high rate of inflation which makes its goods too expensive, that it is going too deeply in debt, or that others have lost confidence in the nation's stability. A nation should bring its exchange rate back up by addressing these problems, not by interfering with the money market.

A that had borrowed dollars

B that the dollar's value should be more tightly controlled

C because the declining dollar would buy fewer units of the foreign money

D its value affects many nations

E difficult for Americans to purchase foreign goods and services

F that have a lot of U. S. dollars

G it is importing too much

(8)

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第4题

&8226;The staff at your company were recently asked what they thought about working condit

ions. Your line manager has asked you to write a report summarising their opinions and suggesting possible improvements.

&8226;Look at the information below, on which you have already made some handwritten notes.

&8226;Then, using all your handwritten notes, write your report.

&8226;Write 120-140 words.

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第5题

&8226;You need to inform. your marketing team about a radio advertising campaign for one o

f your company's new products.

&8226;Write an email to your team:

&8226;reminding them which new product it is

&8226;explaining why you've chosen to advertise on radio

&8226;saying what you expect the advertising campaign to achieve.

&8226;Write 40-50 words.

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第6题

&8226;You work in Personnel Department. You are asked to write a reply to the memo concern

ing

English courses for company employees. Your manager has written his comments on it.

&8226;Read the report and the manager's handwritten comments below.

&8226;Then, using all these handwritten comments, write your report.

&8226;Write 120-140 words,

&8226;Write on the separate answer paper provided.

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第7题

听力原文：We are very interested in your office furniture. It seems to be of very good qual

ity and design. You know, we are going to furnish our new office building. And we intend to buy a hundred sets. I'd like to know what you can offer in this line and what price you offer.

(21)

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第8题

听力原文：I think we should do something about the furniture in the main office. The secret

aries all say they are very cramped and make people feel very uncomfortable. Maybe we can reorganize them and make the office look more bright and spacious. Besides, some of the desks and chairs need to be replaced.

(20)

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第9题

Look at the statements below and the information about newspaper stories.Which story (A, B

Look at the statements below and the information about newspaper stories.

Which story (A, B, C or D) does each statement refer to?

For each sentence 1 — 7, mark one letter (A, B, C or D) on your Answer Sheet.

You will need to use some of the letters more than once.

Chief Michael Omisade, a lawyer, has been appointed chairman of the National Bank of Nigena. He succeeds Mr. C S. O. Akande, who relinquished the post at the end of his three-year term. The Board of Directors of the Bank has also been reconstituted with the appointment of five new persons: Mr. M. A. Adeniran, Mr. G. L. Oyawola, Chief Femi Oyebanjo, Mr. Tunde Oyefodunnn, Mr. J. O. Turki, Mr. S. O. Banjo (the managing director) and Mr. J. A. Ogunbiyi.

Union officials from Australia, Barbados, Britain, Canada, India, Sierra Leone and Tanzania have been named as the steering committee of the newly-formed Commonwealth Trade Union Council (CTUC) . Dennis McDermott, President of the Canadian Labour Congress, was appointed chairman of the council, whose chief aim is promoting the interests of trade unions and some 25m workers in the Commonwealth, specially those in the developing countries of Africa, Asia and the Caribbean. Mr. Len Murray, General Secretary of the British Trades Union Congress, said he hoped the new organization, officially formed on March 1, could help further the dialogue between the nations of the industrialized North and the developing South.

The Sokoto Match Factory, opened in 1978, has been closed down due to acute shortage of spare pans, lack of raw materials and cash flow problems. The general manager of the company, Mr. Nasir Mikhali, regretted the closure because he had thought the project was viable. The factory was a joint venture of the Sokoto State Government, Messrs Alawa A/C factory, and PAPCO (Nigeda) Ltd. It had 50 employees and was producing about 27, 000 canons of good quality matches a year. The workers went on strike.

The meeting of the International Tin Council in London earlier this month decided to raise the price range of the buffer stock by ten percent. This lifted the " floor" from 1, 500 ringgit (Malaysian dollars) per picul (133 1/31bs) to M 1, 650 per picul and the " ceiling" from M 1, 950 to M 2, 145. At last week's exchange rates that would make the floor a bit under 6, 000 a tonne and the ceiling over 7, 250 a tonne, with the middle belt, where the buffer stock manager may neither buy nor sell without special permisson, from about 6, 150 a tonne just over 6, 700 a tonne.

1 The company has been out of business.

2 Tin's price was raised.

3 Bank appoints chief Michael Omisade to the chairman of a branch bank.

4 Trade union is formed.

5 The organization aims to further the dialogue between the developed countries and developing countries.

6 It produces about 27, 000 canons of matches a year.

7 He beat his competitor and gained the appointment.

(1)

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第10题

&8226;Read the text below about how to deny customers’ claims.&8226;In most of the lines 3

&8226;Read the text below about how to deny customers’ claims.

&8226;In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Denying Claims

Correct Customers occasionally want something they are not entitled to or that you

Their can't grant. They may misunderstand their warranties or make unreasonable

34 demands. Because these customers are often unhappy with a product or

35 service, they are emotionally involved in. Letters that say no to emotionally

36 involved receivers will probably be your much most difficult communication

37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while

38 be disagreeing--that's an art." Fortunately, the reasons-before-refusal plan

39 enables you to be empathic and artful in handling with bad news. Obviously, in

40 denial letters you will need to adopt the proper tone. Don't blame on customers

41 or suggest that the customer does not read or understand what the contract or

42 relative policies, even if they are at fault. Avoid use "you" statements that

43 sound preachy. Instead, the safest path is to use neutral and objective

44 language to explain that why the claim must be refused. Sometimes you may

45 hope consider offering resale information to rebuild the customer's confidence

in your products or organization.

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