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&8226;The staff at your company were recently asked what they thought about working condit

ions. Your line manager has asked you to write a report summarising their opinions and suggesting possible improvements.

&8226;Look at the information below, on which you have already made some handwritten notes.

&8226;Then, using all your handwritten notes, write your report.

&8226;Write 120-140 words.

&8226;The staff at your company were recently aske

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更多“&8226;The staff at your compan…”相关的问题

第1题

&8226;You need to inform. your marketing team about a radio advertising campaign for one o

f your company's new products.

&8226;Write an email to your team:

&8226;reminding them which new product it is

&8226;explaining why you've chosen to advertise on radio

&8226;saying what you expect the advertising campaign to achieve.

&8226;Write 40-50 words.

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第2题

&8226;You work in Personnel Department. You are asked to write a reply to the memo concern

ing

English courses for company employees. Your manager has written his comments on it.

&8226;Read the report and the manager's handwritten comments below.

&8226;Then, using all these handwritten comments, write your report.

&8226;Write 120-140 words,

&8226;Write on the separate answer paper provided.

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第3题

听力原文：We are very interested in your office furniture. It seems to be of very good qual

ity and design. You know, we are going to furnish our new office building. And we intend to buy a hundred sets. I'd like to know what you can offer in this line and what price you offer.

(21)

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第4题

听力原文：I think we should do something about the furniture in the main office. The secret

aries all say they are very cramped and make people feel very uncomfortable. Maybe we can reorganize them and make the office look more bright and spacious. Besides, some of the desks and chairs need to be replaced.

(20)

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第5题

Look at the statements below and the information about newspaper stories.Which story (A, B

Look at the statements below and the information about newspaper stories.

Which story (A, B, C or D) does each statement refer to?

For each sentence 1 — 7, mark one letter (A, B, C or D) on your Answer Sheet.

You will need to use some of the letters more than once.

Chief Michael Omisade, a lawyer, has been appointed chairman of the National Bank of Nigena. He succeeds Mr. C S. O. Akande, who relinquished the post at the end of his three-year term. The Board of Directors of the Bank has also been reconstituted with the appointment of five new persons: Mr. M. A. Adeniran, Mr. G. L. Oyawola, Chief Femi Oyebanjo, Mr. Tunde Oyefodunnn, Mr. J. O. Turki, Mr. S. O. Banjo (the managing director) and Mr. J. A. Ogunbiyi.

Union officials from Australia, Barbados, Britain, Canada, India, Sierra Leone and Tanzania have been named as the steering committee of the newly-formed Commonwealth Trade Union Council (CTUC) . Dennis McDermott, President of the Canadian Labour Congress, was appointed chairman of the council, whose chief aim is promoting the interests of trade unions and some 25m workers in the Commonwealth, specially those in the developing countries of Africa, Asia and the Caribbean. Mr. Len Murray, General Secretary of the British Trades Union Congress, said he hoped the new organization, officially formed on March 1, could help further the dialogue between the nations of the industrialized North and the developing South.

The Sokoto Match Factory, opened in 1978, has been closed down due to acute shortage of spare pans, lack of raw materials and cash flow problems. The general manager of the company, Mr. Nasir Mikhali, regretted the closure because he had thought the project was viable. The factory was a joint venture of the Sokoto State Government, Messrs Alawa A/C factory, and PAPCO (Nigeda) Ltd. It had 50 employees and was producing about 27, 000 canons of good quality matches a year. The workers went on strike.

The meeting of the International Tin Council in London earlier this month decided to raise the price range of the buffer stock by ten percent. This lifted the " floor" from 1, 500 ringgit (Malaysian dollars) per picul (133 1/31bs) to M 1, 650 per picul and the " ceiling" from M 1, 950 to M 2, 145. At last week's exchange rates that would make the floor a bit under 6, 000 a tonne and the ceiling over 7, 250 a tonne, with the middle belt, where the buffer stock manager may neither buy nor sell without special permisson, from about 6, 150 a tonne just over 6, 700 a tonne.

1 The company has been out of business.

2 Tin's price was raised.

3 Bank appoints chief Michael Omisade to the chairman of a branch bank.

4 Trade union is formed.

5 The organization aims to further the dialogue between the developed countries and developing countries.

6 It produces about 27, 000 canons of matches a year.

7 He beat his competitor and gained the appointment.

(1)

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第6题

&8226;Read the text below about how to deny customers’ claims.&8226;In most of the lines 3

&8226;Read the text below about how to deny customers’ claims.

&8226;In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Denying Claims

Correct Customers occasionally want something they are not entitled to or that you

Their can't grant. They may misunderstand their warranties or make unreasonable

34 demands. Because these customers are often unhappy with a product or

35 service, they are emotionally involved in. Letters that say no to emotionally

36 involved receivers will probably be your much most difficult communication

37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while

38 be disagreeing--that's an art." Fortunately, the reasons-before-refusal plan

39 enables you to be empathic and artful in handling with bad news. Obviously, in

40 denial letters you will need to adopt the proper tone. Don't blame on customers

41 or suggest that the customer does not read or understand what the contract or

42 relative policies, even if they are at fault. Avoid use "you" statements that

43 sound preachy. Instead, the safest path is to use neutral and objective

44 language to explain that why the claim must be refused. Sometimes you may

45 hope consider offering resale information to rebuild the customer's confidence

in your products or organization.

(34)

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第7题

&8226;you are an Assistant Sales Manager who has just handle the enquiry that Mr. Lin, Reg

ional Sales Manager passed to you on Friday.

&8226;Write a memo to Mr. Lin.

&8226;Telling him that you have dealt with the problem

&8226;Informing him of the content of the enquiry from Mr. E. King who wants a special wholesale discount

&8226;Telling him the discount that you could offer to Mr. King

&8226;Write 40--50 words on a separate sheet.

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第8题

Remember that proposals are read by more than one person.

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第9题

?Read the text below about making money.?In most of the lines 34--45 there is one extra wo

?Read the text below about making money.

?In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

?If a line is correct, write CORRECT on your Answer Sheet.

?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Am I Making Any Money?

Correct Most people and most businesses are in business to make a profit. At the

On simplest level, profit means making more money than you spend on. Many

34 confuse profit with income. As a result, they can't grasp it why all their income

35 isn't getting them ahead; why no one wants to invest in their high-sales

36 company; why the bank won't extend to their line of credit. Most people are very

37 good at tracking their income. When someone pays for you, that is income.

38 Income is usually related to production levels, but is not tied to it directly. You

39 may produce more or less than you sell. For instance, if you have already 100

40 widgets in the warehouse when you receive an order for 150, you only have to

41 produce out 50 additional widgets. If you make widgets for skis, you may make

42 20 widgets every month during the summer even though you don't sell any, just

43 so that you have enough in the warehouse when winter arrives. So income is

44 something when you actually get paid, not when you make the product you are

45 going to sell. Total income is just the total of all your payments received during the year.

(34)

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第10题

People in different jobs and positions can all learn how to make other people change their

minds.

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