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F1
（b) Briefly explain the two types of informal communication known as the grapevine and rum
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（iii) Lateral or horizontal. （3 marks)
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（ii) Upwards; （3 marks)
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6 Communication is important for all organisations and requires an understanding of commun
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（b) Explain what is meant by McGregor’s（i) Theory X; （5 marks)
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（ii) Theory Y. （5 marks)
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5 All managers need to understand the importance of motivation in the workplace.Required:（
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（b) Describe five main barriers to an effective appraisal interview. （10 marks)
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4 A properly conducted appraisal interview is fundamental in ensuring the success of an or
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（c) Briefly describe five factors to be taken into account when deciding whether to use re
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3 An organisation has decided to compare the benefits of promoting existing staff with tho
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（b) Describe the advantages of external recruitment. （5 marks)
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（e) Briefly provide five reasons to the management of Bailey’s why financial rewards could
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（iii) job enrichment. （5 marks)
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（ii) job enlargement; （5 marks)
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（d) Explain to the management of Bailey’s why consideration should be given to resolving t
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（c) Briefly describe three advantages to Bailey’s of counselling. （3 marks)
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1 Bailey’s is a large toy manufacturer based in a traditional industrial region. Establish
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（b) Explain and give examples of assertive behaviour. （7 marks)
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6 An important part of managing people in a professional organisation is to be able to dis
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