听力原文：Man: Gold Express. Jim Davenport.Woman: M...

第1题

听力原文：Man: Gold Express. Jim Davenport.

Woman: Morning. This is Anna Marsh from Business Review. You said you'd give me some infor mation for the article I'm doing on delivery companies.

Man: Ah yes...

Woman: So, when did 'Gold Express' start doing business?

Man: Well, it had been in business for 10 years when I joined it in 1986, so that means it was set up in 1976.

Woman: I see. And what's your annual turnover?

Man: ￡118 million last year - that's ￡12 million more than the year before.

Woman: That's fantastic.

Man: Most similar companies have only grown by 8 to 9% in the last 5 years, but our business has grown by 54% in that time. I think that's due to our MD, Peter Mackintosh. That's spelled M-A-C-K-I-N-T-O-S-H. He's done a great job.

Woman: What ideas has he brought to the company?

Man: Well, first a very positive attitude to customer opinion. We have 120,000 customers, and we send questionnaires to 4,000 of those every 8 weeks.

Woman: That must be very useful for you.

Man: And we encourage all our staff - there are 7,500 now, because we've taken on another 450 this year - to give opinions too.

Last month 76% of staff said they were 'totally satisfied' with their work here - that's 10% more than last time!

Woman: That's great, thanks.

?Look at the notes below.

?Some information is missing.

?You will hear an interview between Anna Marsh, who works for a business magazine, and Jim Davenport, who works in the publicity department of a company, Gold Express.

?For each question 9-15, fill in the missing information in the numbered space using a word, numbers, or letters.

?After you have listened once, replay the recording.

Interview notes

Company: GOLD EXPRESS

Started in: (9) ______

Most recent turnover: (10) ______

Growth over 5 years: (11) ______%.

Managing Director: Peter (12) ______

Total number of customers: (13) ______

Number of employees: (14) ______

Recent staff questionnaire showed: (15) ______ % enjoyed their work.

(9)

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第2题

听力原文：Man: Parkinson Machine Tools. Can I help you?

Woman: This is Mary Parsons of Murdoch Limited. Can I speak to Sandy Ellis?

Man: Which department, please?

Woman: I'm not sure. Perhaps Assembly.

Man: No... erm ... here he is, Machine Services Section... I'm sorry, he's on voice mail. Would you like to call back later?

Woman: I usually deal with him, but can I leave a message with you?

Man: Certainly.

Woman: Your company has installed computerised cutting tools and packing machines in our despatch department. The last one, a packing machine, was installed in July, and it's recently developed a fault.

Man: Mmm.

Woman: The measurements and materials for the boxes are all right, but there's some sort of problem with the box assembly mechanism. The boxes are weak, and goods get damaged.

Man: Right, I'll leave a message for Sandy, and I'll ask the Customer Services Manager if he has time to call in and look at the situation before he goes home this evening. We'll get an engineer out to you first thing tomorrow morning.

Woman: Thanks, bye.

&8226;You will hear three telephone conversations or messages.

&8226;Write one or two words or a number in the numbered spaces on the notes or forms below.

&8226;After you have listened once, replay each recording.

Conversation One

&8226;Look at the note below.

&8226;You will hear the manager of a production company phoning a customer's office.

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第3题

听力原文：(Man—Peter Woman—Ann)

M: Hi, Ann, let's start planning the office Christmas party.

W: Good idea!

M: First, Ann, do you know how many people will come?

W: Well, last year two people didn't come and everyone brought a friend. That means there were 46 people.

M: Okay, but this year we've hired two more secretaries. One of them is married and one is not. I guess we should plan on everyone coming and bringing one other person.

W: Then that would mean 54 people.

M: That's a large group. Do you think that we can fit that many people into our conference room?

W: I think so and if we want some extra room we can open the small rooms on the side of the conference room.

M: Then what should we do about food?

W: If you remember, last year the office kitchen agreed to give us snacks and drinks. It worked just fine, I thought. No one wants to eat too much because most people will go out to eat after the party.

M: Yes, I'll contact them again. I remember they had those hot snacks that were delicious.

W: How about time?

M: We'll stop work at 3 in the afternoon on December 24 so we'll start the party at about 1 PM and everyone can leave when they wish. We'll hand out the Christmas bonuses right at the beginning.

W: It sounds like a good plan. I can hardly wait until the day before Christmas.

(23)

A．Classmates.

B．Colleagues.

C．Neighbors.

D．Best friends.

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第4题

听力原文：Man: Hi, Helen. Any phone call for me while I'm away?

Woman: No, Bill. What did you get from your lunch-break shopping?

Man: I've got this new pullover, but I m not sure if it really suits me. What do you think of it, Helen?

Woman: Well, it's very nice as far as I can see, but put it on first. Then I'll tell you if it suits you. No hurry. We still have about half an hour to go before our office time.

Man: I tried on about a dozen. This one isn't what I wanted really.

Woman: Why did you buy it then?

Man: The salesman sold it to me before I realized what had happened. He just never stopped talking and he told me some story about the latest fashion and special reductions. Before I could say anything, he'd wrapped it up and taken my money.

Woman: Well, it doesn't look too bad. But haven't you put it on inside out and back to front?

Man: Inside out and back to front? Well, I can't tell the back from the front with these high-neck pullovers. I really wanted one with a V-neck.

Woman: It's a good thing it's got sleeves at the top or you'd put it on upside down as well. Still, I think it suits you quite well.

Man: I went out to get a blue pullover with a V-neck, short sleeves and a pattern and I came back with a white one with a high neck, long sleeves and no pattern.

Woman: You must be too easy to take in. You've got to learn to stand up to these high pressure salesmen. They'll sell you all sorts of things you don't want if you don't watch out.

Man: Next time I'll send my wife. She'll probably sell something to the salesman.

(39)

A．He's bought his wife a present.

B．He's missed an important phone call.

C．He's dismissed his new secretary.

D．He's popped out shopping.

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第5题

听力原文：Man: I need twelve dozen ballpoint pens.

Woman: Do you want any specific color?

Man: Oh, I hadn't thought about that. Well, all right, I'll take six dozen red pens, four dozen black, and two dozen purple.

Woman: I'll have to check for the purple Hmmm, according to our inventory list we have some in the back. I'll have someone bring them out. Your total for 12 dozen pens comes to seventy-five dollars exactly, including tax.

Man: Let me see what I have in my wallet. Oh, yes, here's a one-hundred dollar bill.

How many dozen pens is the man ordering?

A．Two.

B．Four.

C．Six.

D．Twelve.

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第6题

听力原文：Man: Good morning. Can I help you?

Woman: Oh, yes. I want to rent an apartment. My name is Mary Smith.

Man: Is it M-A-R-Y S-M-I-T-H?

Woman: Yes, that's right.

Man: Then what kind of apartment do you prefer?

Woman: Well, I want to live near Oak Street.

Man: Oak Street, right. Anything else?

Woman: The rent should not be more than 100 pounds a month, including water and gas. I'd like an air-conditioner and heating system.

Man: How long are you going to rent it?

Woman: About a year and a half, from February.

Man: Do you have the contact number?

Woman: It's 62574988.

Man: OK! As soon as I find an apartment I will call you.

Woman: Thank you. I'm looking forward to your answer.

?Look at the note below.

?You will hear a woman calling about house renting.

Phone Message Pad

Hiring Registration

Date: 5th Jan. Time: 9:30

Name of the customer : Mary (5) ______

Contact No: (6) ______

Service Details :

1. An apartment near (7) ______ street, with an air-conditioner and heating system

2. Rent: on more than (8) ______ a month, including water and gas.

3. Renting Period: about 1.5 years from February.

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第7题

听力原文：Man: Good morning. Can I help you?

Woman: Good morning. I wonder if you have a job for a part-time.

Man: Oh, yes, we're going to employ two more part-time to send our newspapers to the people living in Flight Street and Fortunate Road. Are you interested?

Woman: Oh, yes, I live at No. 52 Pine Road which is quite near Flight Street. I would like to take the job.

Man: OK, then, could you deliver the newspapers from 8: 30 on Monday, Wednesday, Friday and Sunday or on Tuesday, Thursday on Saturday?

Women: Er, I can work on Monday, Wednesday and Friday, but not on Sunday. Is it OK?

Man: Well, OK. Have you ever done anything like that before?

Woman: I have sold some books door to door for Economic Publishing House.

Man: Good, are you a student?

Woman: Yes, I'm a student at Oxford University.

Man: What's your name and how old are you?

Woman: My name is Mary King, K-I-N-G. I'm 21.

Man: Do you have a telephone number?

Woman: Yes, 254751367.

Man: Then, we'll call you after we have talked it over.

Woman: Thank you, Sir! I hope to hear from you soon.

?You will hear three telephone conversations or messages.

?Write one or two words or a number in the numbered spaces on the notes or forms below.

?You will hear each recording twice.

Conversation One

?Look at the note below.

?You will hear a woman making a call about a job vacancy.

Telephone Message

Name: Mary King Sex: Female

Age: (1) ______ Address: (2)______ Pine Road

Contact No: 254751367

Experience: sold books door to door for (3)______ Publishing House

Applying for: 8: 00 to 8: 30 on Monday, (4)______ Friday morning

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第8题

听力原文：(Woman—Susan Man—David)

W: What is so interesting in that book, David?

M: Oh, Susan, it's a book about the changes in weather.

W: We certainly are having different weather this year, aren't we?

M: That's why I borrowed this book from the library. I wanted to read about differences in climate.

W: Does the book talk about cold weather like we've been having?

M: As a matter of fact, it does. It tells how weather seems to come in cycles. There will be periods of very cold winters and very hot summers.

W: Well, we've had both this year, haven't we?

M: Yes, and according to the book, that type of weather will last for several years.

W: Then what happens? Does it just continue to get colder and hotter?

M: No, that was what I was afraid of, but the book says that after the very cold/very hot cycle is over, there will be a time of moderate weather.

W: What do you mean by "moderate"?

M: The book says that the weather will be cold in the winter but not too cold. In the summer, the temperature will not be so high as it was this last summer.

W: Will it last for several years?

M: It seems that it will. It's a cycle, just like we're having now. Then it will go back to the very cold and very hot.

W: I'll look forward to the moderate years, then.

M: Me, too!

(20)

A．The climate in cold countries.

B．The weather for tomorrow.

C．The changes in weather.

D．The cold winter.

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第9题

听力原文：Man: So Jane, the changes are certainly quite wide-ranging, aren't they?

Woman: Yes, Oliver, the skills audit, targets, suggestion scheme, training arrangements... the list seems endless...

Man: I suppose different people will react differently - they won't all see the benefits of the changes...

Woman: Sure - and for some people, they'll feel their areas of responsibility are being taken over, become resentful, and the company must tread very carefully here.., because it's the tide of high turnover that the company is trying to stem with these measures. These days, it's often service that's the key to maintaining an edge... so what the company needs to avoid happening in the future is sales decreasing if clients stop feeling they're getting that treatment from happy, motivated staff here...

Man: Mm... I guess it was Human Resources that pushed for the changes, then?

Woman: Well, they were consulted. Actually, they're the kinds of ideas that you might have expected the team system might have generated - because they're quite wide-ranging, not just focused on one aspect. So, I guess it's quite surprising, in a way, that it was the leadership group which authored them.., what's good, I think, is the way they've spent quite an amount of time consulting with management at all levels, so they have a kind of hands-on feel.

Man: So what will affect us first?

Woman: Well, the skills audit, though its real effects won't be apparent for some time. I don't know, I think that was a wasted opportunity, really... It was so thorough, too thorough in fact... I mean, they asked absolutely everyone about absolutely everything because they were so obsessed with wanting to be accurate, but the result is they're just swamped with information.., they didn't need to be that in-depth...

Man: Uh-huh... So is it really these divisional targets that will have the first impact?

Woman: Er, yeah, I suppose.., but then again, there's some poor design involved there... Oh sure, they've carefully calculated how sales move throughout the year, but the point is that it's not only shifting actual products that counts - the targets should really be looking at data on customer satisfaction too, which is certainly a major concern in my section, where we're always looking for ways to keep that high enough to retain customers.

Man: So, are you unconvinced about the suggestions scheme too?

Woman: Er... I just think they should have gone further with it. After all the publicity it's been given, you'd think they'd want to involve everyone.., what you don't want is just the same ideas from the same people all the time... we've got all these short-term workers, they're in and out of organisations all the time.., we should be trying to capture their insights and observations, especially since they won't personally stand to benefit from making suggestions.

Man: And do you think the performance reviews are similarly flawed in their approach?

Woman: Oh, I don't want to seem too negative! The only unfortunate thing there is not incorporating what competitors are doing. We don't want to be saying one of our reps is underperforming at the moment, only to find out that so is everyone in the business at the moment. That could be very unfair, especially on the reps abroad, who are at the mercy of the supply situation too.

Man: And do you think that people have been missed out of the training programmes as well?

Woman: No, there I'm quite positive! They're going to be a real winner, I'm sure. A long time's been spent on trying to get our training right, and I think the final results are great. We've been far too focused on IT training, and' it's much better now that it's broadening out to include more aspects for staff to select from, according to their needs.

Man: So would you see all the changes having a lasting impact?

Woman: Well, they must have some kind of future . . . after all, they're the kind of thing our competitors h

A．a decrease in sales.

B．the threat of a takeover.

C．the level of staff turnover.

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第10题

听力原文：Woman: Westwood English School.

Man: Hello, I want to ask about evening classes, please.

Woman: Yes, they're on Thursdays. But this term will finish at the end of August. We'll start again on the twenty-second of September, but you can book your place now.

Man: It's for a Chinese friend. He wants an easy class.

Woman: Well, there's a two-hour class for beginners.

Man: Mmm. My friend would like something shorter.

Woman: Well, we have a fifty-minute speaking class. That would be good for him. The teacher is Miss Jarvis, That's J A R V I S. The students all like her.

Man: How much does that class cost?

Woman: It's seven pounds fifty per class or if you pay for all twelve classes now, it's only seventy-eight pounds —it's cheaper that way.

Man: Right.

Woman: Can your friend come to the school soon and book his place? The address is two hundred and twenty-three, Fitzroy Square.

Man: Is that in the centre of town?

Woman: Well, it's about twenty minutes' walk from the station. We're just by the bookshop.

Man: Right. Thank you.

Woman: Goodbye.

You will hear a man asking for information about the Westwood English School.

Listen and complete questions 16-20.

You will hear the conversation twice.

(16)

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