【单选题】Kaden: Good morning. KBS company. Juliet speaking. _______. Jew: Good morning. My name is Jew. Could I speak to Mr. Smith?
A、How can I help you?
B、Where are you from?
C、What’s your problem?
A、How can I help you?
B、Where are you from?
C、What’s your problem?
第1题
M: Good morning, can I speak to Nancy White?
W: Ah, Jacques, nice talking to you again. How's the weather in your part of the world?
M: Couldn't be better, Nancy. Sunny, 29℃, light breeze...
W: Stop! I can't take any more. I'm suffering the severe cold here.
M: Oh, terrible. Sorry to hear that Maybe you can come to join us; Susan is always expecting you.
W: Thank you, and Susan; she is always so kind. So, what can I do for you, Jacques?
M: I need a couple of your SB2000 speedboats to rent to guests. Can you give me a price quote?
W: Let me see... Uh, the list price is $6,500 U.S. You're a valued customer, so I'll give you a 10% discount.
M: That's very reasonable. Do you have them in stock?
W: Sure we do! We set up new inventory controls last year, so we don't have many backlogs any more.
M: That's good. The tourist season is just around the corner, so I need them pretty quick. What's the earliest shipping date you can manage?
W: They can be ready for shipment in 2-3 weeks.
M: Perfect. What's the total CIF price?
W: Hang on... The price will be $15,230 U.S. to your usual port. Do we have a deal?
M: You bet! Send me a fax with all the information, and I'll send you my order right away. I'll pay by irrevocable letter of credit, as usual. Same terms as always?
W: Of course.
M: Great! Nice doing business with you again, Nancy. Bye for now, and say hello to the family for me.
W: Will do, and the same goes for me. Bye, Jacques.
(20)
A.Confidants.
B.Siblings.
C.Business partners.
D.Former classmates.
第2题
WOMAN: Good morning. I want to alter my insurance policy.
MAN: Is that for your house, contents, or vehicle?
WOMAN: My vehicle. The woman wants to change the insurance policy on her vehicle so vehicle has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5.
MAN: Good morning. Tuber Insurance Company. How can I help you?
WOMAN: Good morning. I want to alter my insurance policy.
MAN: Is that for your house, contents, or vehicle?
WOMAN: My vehicle.
MAN: Can you give me the number of the policy please?
WOMAN: Certainly, I have it here in front of me. It's ZQW5009.
MAN: And what make and model of car is it?
WOMAN: It's a Mazda...a Mazda Marvel.
MAN: And what's the cc rating?
WOMAN: Sorry? What do you mean?
MAN: How big is the engine? Is it 1500 or 1800 cc, for example?
WOMAN: Oh that...it's actually much bigger than that: it's 2500 eel.
MAN: Thank you. Now I just have to ask you a few questions to verify your identity. What name is the policy under?
WOMAN: Heathcoat.
MAN: Let me just bring that up on the computer. Yes, can I just confirm your first name, please?
WOMAN: Well, my first name is Lisa but I'm known by my middle name—Marie.
MAN: Right. I see both here but Lisa is the one I want for ID purposes. And your date of birth, Lisa?...I mean, Marie.
WOMAN: The twenty-second of August, 1955.
MAN: Correct. Just one more question before we get started--can you remember the password on this policy?
WOMAN: Oh, dear. I didn't know I had a password on it.
MAN: Everyone has a password. Would you like to take a guess?
WOMAN: Possibly it's my mother's name...
MAN: And what would that be?
WOMAN: Sophia.
MAN: Sorry, guess again.
WOMAN: Alright...Oh, I remember now, it's my grandfather's name, Jack.
MAN: Yes, followed by some numbers...
WOMAN: 1897—right?
MAN: Correct. Now we can get down to business. What exactly do you want to change?
WOMAN: Well, a couple of things. Firstly, I think it's overvalued at the moment. Can we reduce the value by $5,000.
MAN: You mean, bring it down to $15,000?
WOMAN: Yes, I'm sure it's lost quite a bit of value over the past year.
MAN: Done. Now, what's the other thing?
Complete the form. below.
Write ONE WORD AND/OR A NUMBER for each answer.
TAUBER INSURANCE Co.
Policy : (1)
Make & Model: Masda Marvel
Engine size: (2)
Name: Lisa Marie Heathcote
Date of Birth: (3) 1955
Password: (4)
Change valuation? Yes
No
Reduce value to: (5) $
(1)
第3题
A. Good morning, Ms. Lin. Nice to meet you
B. No, thank you
C. Good morning, Ms. Lin. This is Daniel Anderson speaking
第4题
F: Good morning, Mike. This is Kim here, from Human Resources. We've got someone new starting in the Accounts Department and I'd like to book her on the course on financial statements. Is there a place for her on the next course?
M: Well, it depends. We actually run two courses, one for beginners, and there's also an advanced course, but she'll have to be a qualified accountant to go on that.
F: Yes, she'll actually need the advanced one.
M: OK, that should be all right. Can you give me her name, please?
F: Amy Choi.
M: And her job title?
F: Junior accountant.
M: Now, we'd like to consult with her line managers to ensure that the courses meet staff needs. Who is her line manager?
F: Mr. Lim, he's the Accounts Manager.
M: OK, then. I think that's all I need for now. I'll send you confirmation of this hooking and the dates in the internal mail.
F: That's very helpful. Thank you very much. Good-bye.
F: Good-bye.
?Look at the form. below.
?You will hear a staff development officer booking a new member of staff on an in-house training course.
ABP IN-HOUSE TRAINING: COURSE BOOKINGS
Course (9)_______
Level (10)_______
Name: Ms Amy Choi
Position/job (11)_______
Name of Line Manage: Mr Lim
Position/job of Line Manager(12)_______
第5题
W: Good morning. My name's Julian Harris and I have a friend in Spain who's interested in applying for a place at one of the colleges. There are one or two questions which she'd like me to ask you.
M: Go ahead !
W: Thanks. The first one is: what language is used for normal lessons?
M: Well, the main language of instruction in all the colleges is English. But at Pacific College in Canada some subjects are taught in French, and at the College of the Adriatic some may be taught in Italian.
W: Right. Her next question is about fees. Is it expensive to go to one of the colleges?
M: Students' parents don't have to be rich, if that's what you mean. There are scholarships for all colleges, but we do ask parents to help by paying what they can afford.
W: Good, she'll be glad to hear that. Now she wants to know something about getting into a college. Does she have to get high marks in her examinations?
M: Ah, yes, well she will have to do well, but academic ability is not the only thing that's important. We also look at personal qualities.
W: What sort of things do you mean?
M: Maturity, the ability to get on well with people from different countries, that sort of thing.
W: Of course. I understand what you mean. Her last question is about her other interests. Can she do painting and modern dancing, for example?
M: Yes, probably. It depends on the staff at the college she enters. Each college has its own special activities, such as theatre studies or environmental work, in which students can take part.
W: Good. I think that's all. Thank you very much for your help.
M: You're welcome. I hope your friend sends in an application.
(20)
A.Chinese.
B.English.
C.French.
D.Italian.
第6题
Woman: Good morning, Mike. This is Kim here, from Human Recourse. We've got someone new starting in the Accounts Department and I'd like to book her on the course on financial statements. Is here a place for her on the next course?
Man: Well, it depends. We actually run two courses, one for beginners, and there's also an advanced course, but she'll have to be qualified accountant to go on that.
Woman: Yes, she'll actually need the advanced one.
Man: OK, that should be all right. Can you give me her name, please?
Woman: Amy Choi.
Man: Now, we'd like to consult with her line manager to ensure that the courses meet staff needs. Who is her line manager?
Woman: Mr. Lim, he's the Accounts Manager. Mas: OK, then. I think that's all I need for now. I'll send you confirmation of this hooking and the dates in the internal mail.
Woman: That's very helpful. Thank you very much.
?Look at the note below.
?You will hear a staff development officer booking a new member of staff on in-house training course.
ABP IN-HOUSE TRANING: COURSE BOOKINGS
COURSE: (5) ______
LEVEL: (6) ______
NAME: Amy Choi
NAME OF LINE MANAGER: Mr. Lim
POSITION/JOB OF LINE MANAGER: (7) ______ Manager Confirm
by (8)______ mail.
第7题
M: Good morning. This is Tony Green of Europrint speaking. Could you confirm that you've received our samples?
W: Ah yes, the samples. No, I'm afraid they haven't arrived yet.
M: Well, Er...we sent them to you by airmail on February 6.
W: But I'm sorry we haven't received them. Maybe they've got lost in the post. Would you mind sending us a second set? You see, we do need them rather urgently.
M: Yes, all right, I'll see to it right away.
W: Thank you. When can I expect them?
M: In about two days.
W: I think that will be OK.
(17)
A.To see if she has received the samples.
B.To invite her to visit his company.
C.To tell her he had sent her some samples.
D.lb make an appointment with her.
第9题
B: Hello, this is Henry.
A: Oh, good morning, Henry.
B: Shall we continue with our talk about profit?
A: Sure.
B: What will happen if our profits fall?
A: If our profits fall the shareholders’ dividend will decrease.
B: If our shareholders’ dividend decreases they will be very unhappy.
A: Yes, our situation might be very serious if the public loses confidence in the company.
B: Our share price might fall if people lose confidence. I think we should consider this matter seriously.
A: Definitely.
B: But how to regain their confidence, especially our employees’ confidence.
A: Promise them a bright future they can not refuse.
B: Hahh…Good point. Can I meet you tomorrow to discuss this in detail?
A: Of course.
B: Thank you. Goodbye.
A: With pleasure. Bye.
Look at the note below.
You will hear a man calling about company profit and dividend.
Message
Caller: (5)______
Receiver: Grey
Worries: If the profits fall, the (6)______ will decrease and the shareholders will be very unhappy. Then it will be a serious problem if the public (7)______ in the company, because the (8)______ might fall.
Solution: Promise employees a bright future.
第10题
W: Yes. Mr. Smith's expecting you at three o'clock.
Q: Why is the man making the phone call?
(6)
A.He wants to make an appointment with Mr. Smith.
B.He wants to make sure that Mr. Smith will see him.
C.He wants to change the time of the appointment.
D.He wants the woman to meet him at three o'clock.
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