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【填空题】Troubleshooting Engineer 1: Hey, Amy. Were...

【填空题】Troubleshooting Engineer 1: Hey, Amy. Were you able to complete that systems test? Engineer 2: I was actually just making a report on the results. Engineer 1: Great. So what were you looking at? Engineer 2: A few people complained that their (1) were slow. So I used several metrics to test both the speed and capacity of the (2). Engineer 1: What metrics did you use? Engineer 2: I started with the central (3) unit. I tested it for execution time and throughput. Engineer 1: Good thinking. What did you find? Engineer 2: Well, there's good news and bad news. Engineer 1: What's the good news? Engineer 2: The throughput is still fairly high. The computer still processes large amounts of (4) in a short amount of time. Engineer 1: Well, that is good. We need the computers to process instructions quickly. Engineer 2: However, there were some disappointing areas of (5). Engineer 1: I thought there might be. Engineer 2: Yes. I found that the system CPU time slowed down significantly. Engineer 1: The background system must not be functioning properly. Engineer 2: That's what it looks like. I'm recommending further diagnostic tests.

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第1题

A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?()

A. “Sometimes computers are just strange, but it seems to be working now.”

B. “You gave them the wrong address and caused this problem.”

C. “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

D. “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

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第2题

While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?()

A. Third-party manufacturer

B. Video chipset manufacturer

C. Server manufacturer

D. Operating system manufacturer

E. Shareware file sharing site

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第3题

An administrator is troubleshooting wireless connectivity issues at a client’s office and discoversthat the machine loses connectivity when the wireless phone is being used. Which of the following WAPS should be installed to help resolve the issue?()

A. 802.1 1g

B. 802.1X

C. 802.11n

D. 802.11b

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第4题

ICMP is often used in troubleshooting and verifying network. What statements are true regarding ICMP packets? (Choose two)

A. They acknowledge receipt of TCP segments.

B. They guarantee datagram delivery.

C. They can provide hosts with information about network problems.

D. They are encapsulated within IP datagrams.

E. They are encapsulated within UDP datagrams.

F. They are encapsulated within TCP datagrams.

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第5题

Troubleshooting Guide When it comes to figuring out what is wrong with an air conditioning unit, most people would prefer to leave it to a licensed professional. However, it is quite possible to repair simple problems by yourself. 1. The main problem usually occurs with the filter just inside the air conditioning unit panel. Most people can change the filter themselves, but they neglect changing their air conditioning filter once a month and it ends up clogging. Be sure to change your filter and try turning the unit off for a few hours to allow any ice to thaw. 2. In addition, a low freon pressure could also be the culprit. The ideal pressure reading should be around 65-70 psi, so you will need freon gauges to get a reading from the high side(the larger of the two freon lines). Freon can slowly escape from the outside unit over time. That is why the unit must be serviced occasionally. 3. When the thermostat is turned down low and the unit inside is not coming on at all, it could be caused by the condenser fan motor. Wire connections could be burning up or may have been loosened by vibration. When this happens, it needs to be replaced. From: Mark Henry<mhenry@hmail.com> To: Customer Service Department<customerservie@tgelectronics.com> Re: Air Conditioning Date: August 25 To whom it may concern, On July 2, I purchased an air conditioning system(model number 369). Although the product came with a one-year limited warranty, I spent an additional $130 and purchased a five-year extended warranty that covers all parts and labor. Two weeks ago I noticed that the air conditioning system was making a strange noise. A visit by the technician on August 10(invoice TB 5789)revealed that the air conditioning systems freon pressure was 50 psi. I was promised that freon gas would be refueled in under a week, but it ended up taking nine days for that to happen. I received a bill today for the cost of the freon gas and repairs. It is my understanding that parts and labor are covered under the warranty, so I should not have received a bill. I appreciate your attention to this matter. Mark Henry

What is the purpose of the document?

A.To explain how to install an air conditioning

B.To inform. users how to deal with mechanical problems

C.To advertise a new air conditioning system

D.To report a damaged air conditioning to a repair center

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第6题

While troubleshooting a connectivity problem, a network administrator notices that a port status LED on a Cisco Catalyst series switch is alternating green and amber. Which condition could this indicate()。

A.The port is experiencing errors

B.The port is administratively disabled

C.The port is blocked by spanning tree

D.The port has an active link with normal traffic activity

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第7题

While troubleshooting a refrigeration system for low head pressure, liquid refrigerant flooding back from the evaporator is determined to be the causeIt may be necessary to _____.

A.change the expansion valve adjustment

B.readjust the water regulating valve to increase the flow of water

C.purge air from the condenser

D.clean the waterside of the condenser

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第8题

Rateyourlevelofproficiencywithconfiguring,managing,andtroubleshootingsecurityonWindowsXPProfessional,includingEncryptingFileSystem(EFS),localsecuritypoliciesandconfigurations,localuserandgroupaccounts,andInternetExplorerSecuritysettings.()

A.VeryHigh

B.High

C.Moderate

D.Low

E.VeryLow

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第9题

What can customers receive from the service center?

A.Troubleshooting advice

B.A repair service

C.A routine maintenance check

D.An extended warranty

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第10题

As a general rule, the first troubleshooting action to be taken in checking faulty electric control devices is to _____.

A.draw a one line diagram of the circuitry

B.test all fuses and measure the line voltage

C.take megger readings

D.insulate the apparatus from ground

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