3.I am sorry, but we are fully booked for single rooms.

M: That's OK.

W: I really feel bad about it. Let me buy you a new one.

M: No. Don't be silly. I wouldn't dream of letting you do that.

What is the woman doing?

A．Complaining.

B．Apologizing.

C．Explaining.

D．Crying.

B．booking

C．to book

D．book

(3)

A．Sorry, I am in a hurry.

B．How could I possibly know?

C．Ask others, will you please?

D．Sorry, I'm also a stranger here.

W: Oh, that's too bad. Couldn't you have telephoned?

Q: What happened to the man?

(15)

A．He came late because he had no money for taxi fee.

B．He failed to come on time because of traffic jam.

C．He failed to give a short notice because he had no change for a telephone call.

D．He failed to come on time because he had a car problem.

A．mistook

B．confused

C．recognized

D．imagined

W: French Art & Architecture of the 19th Century. I have to check. Can I have the book and your library card?

M: Sure. I just need it for a few more days.

W: Well, first, this book is one week late, not due today as you thought. There are also a few requests for this book so it is now on hold for the next person. There's a small fine on your card of ＄1.40 for the overdue book, would you like to pay today?

M: So if I pay the fine, can I take this book out again?

W: You won't be able to take it out again until all the other people who have placed holds on it have signed it out. Did you want to pay your fine today?

M: Have you processed the return on the book? Perhaps I'll accrue more fines, and keep it for a few more days. I really need it. The exam is in two days and this is practically the course text book.

W: Sorry, I have already signed it hack in and now it is on hold. In fact if I could, I would triple our fines and suspend your library privileges. It's not fair to other students who are also trying to access library material for study purpose. Now are you going to pay your fine today?

M: OK. Sorry.

What is the student's problem?

A．He does not have his library card with him.

B．He does not want to return the book right now.

C．He does not like the system of putting books on hold.

D．He does not want to pay the fine.