Which type of risk is the internal auditor normally responsible for monitoring？

第1题

The role of the internal audit function in risk management is to identify risk and implement strategic minimize risks.

第2题

Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. 71 Indirect contact most often involves unplanned encounters with repre-sentations of a company's products, services,or brands and takes the form. of word-of-mouth recommen-dations or criticisms,advertising,news reports,reviews,and so forth. Such all encounter could occur when Google' s whimsical holiday loges pop up on the site' s home page at the inception of a search, or it could be the distinctive "potato, potato "sound of a Harley-Davidson motorcycle's exhaust system. 72

The secret to a good experience isn't the multiplicity of features on offer. Microsoft Windows,which is rich in features,may provide what a corporate IT director considers a positive experience. 73 A customer's experience with an Apple device such as the iPod begins well before the purchaser turns it on perhaps because of the dancing silhouettes in the TV advertisements. Furthermore, the origami-like (and recyclable) packaging enfolds the iPod as though it were a Faberge egg made for a czar. A small sticker,"Designed in California, Made in China,"communicates the message that Apple is firmly in charge but also interested in keeping costs down. Even Windows users appreciate the device's intuitive, Mac-like feel and find that downloading tracks from iTunes is easier than buying a CD on Amazon. 74

A successful brand shapes customers' experiences by embedding the fundamental value proposition in all the product's features. For BMW, "the Ultimate Driving Machine"is much more than a slogan;it informs the company's manufacturing and design choices. 75 BMW would not consider developing such a feature unless it amplified rather than diminished the driving experience.

A. Every Apple product is designed with the overarching purpose of making the time one spends with

Apple an enjoyable experience.

B. It might just be an e-mail from one customer to another.

C. Direct contact generally occurs in the course of purchase,use,and service and is usually initiated by the customer.

D. People's expectations are set high in part by their previous experiences with a company's offerings.

E. In 2000. Mercedes-Benz introduced a system that automatically controls the distance between a Mercedes and the car in front.

F. However, many home users prefer Apple's Macintosh operating system,which offers fewer features and configuration options.

(71)

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第3题

【R7】

CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WITH REPRE-SENTATIONS OF A COMPANY"S PRODUCTS, SERVICES,OR BRANDS AND TAKES THE FORM. OF WORD-OF-MOUTH RECOMMEN-DATIONS OR CRITICISMS, ADVERTISING, NEWS REPORTS, REVIEWS, AND SO FORT

H. SUCH ALL ENCOUNTER COULD OCCUR WHEN GOOGLE"S WHIMSICAL HOLIDAY LOGES POP UP ON THE SITE"S HOME PAGE AT THE INCEPTION OF A SEARCH,OR IT COULD BE THE DISTINCTIVE "POTATO, POTATO "SOUND OF A HARLEY-DAVIDSON MOTORCYCLE"S EXHAUST SYSTE

M. 【R7】______ THE SECRET TO A GOOD EXPERIENCE ISN"T THE MULTIPLICITY OF FEATURES ON OFFER. MICROSOFT WINDOWS,WHICH IS RICH IN FEATURES,MAY PROVIDE WHAT A CORPORATE IT DIRECTOR CONSIDERS A POSITIVE EXPERIENC

E. 【R8】______A CUSTOMER"S EXPERIENCE WITH AN APPLE DEVICE SUCH AS THE IPOD BEGINS WELL BEFORE THE PURCHASER TURNS IT ON PERHAPS BECAUSE OF THE DANCING SILHOUETTES IN THE TV ADVERTISEMENTS. FURTHERMORE, THE ORIGAMI-LIKE(AND RECYCLABLE)PACKAGING ENFOLDS THE IPOD AS THOUGH IT WERE A FABERGE EGG MADE FOR A CZAR. A SMALL STICKER, "DESIGNED IN CALIFORNIA, MADE IN CHINA, "COMMUNICATES THE MESSAGE THAT APPLE IS FIRMLY IN CHARGE BUT ALSO INTERESTED IN KEEPING COSTS DOW

N. EVEN WINDOWS USERS APPRECIATE THE DEVICE"S INTUITIVE, MAC-LIKE FEEL AND FIND THAT DOWNLOADING TRACKS FROM ITUNES IS EASIER THAN BUYING A CD ON AMAZO

N. 【R9】______ A SUCCESSFUL BRAND SHAPES CUSTOMERS" EXPERIENCES BY EMBEDDING THE FUNDAMENTAL VALUE PROPOSITION IN ALL THE PRODUCT"S FEATURES. FOR BMW, "THE ULTIMATE DRIVING MACHINE"LS MUCH MORE THAN A SLOGAN;IT INFORMS THE COMPANY"S MANUFACTURING AND DESIGN CHOICES. 【R10】______BMW WOULD NOT CONSIDER DEVELOPING SUCH A FEATURE UNLESS IT AMPLIFIED RATHER THAN DIMINISHED THE DRIVING EXPERIENC

E. A. EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC

E.

B. IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.

C. DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.

D. PEOPLE"S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY"S OFFERINGS.

E. IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.

F. HOWEVER, MANY HOME USERS PREFER APPLE"S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.

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第4题

【R10】

CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WITH REPRE-SENTATIONS OF A COMPANY"S PRODUCTS, SERVICES,OR BRANDS AND TAKES THE FORM. OF WORD-OF-MOUTH RECOMMEN-DATIONS OR CRITICISMS, ADVERTISING, NEWS REPORTS, REVIEWS, AND SO FORT

H. SUCH ALL ENCOUNTER COULD OCCUR WHEN GOOGLE"S WHIMSICAL HOLIDAY LOGES POP UP ON THE SITE"S HOME PAGE AT THE INCEPTION OF A SEARCH,OR IT COULD BE THE DISTINCTIVE "POTATO, POTATO "SOUND OF A HARLEY-DAVIDSON MOTORCYCLE"S EXHAUST SYSTE

M. 【R7】______ THE SECRET TO A GOOD EXPERIENCE ISN"T THE MULTIPLICITY OF FEATURES ON OFFER. MICROSOFT WINDOWS,WHICH IS RICH IN FEATURES,MAY PROVIDE WHAT A CORPORATE IT DIRECTOR CONSIDERS A POSITIVE EXPERIENC

E. 【R8】______A CUSTOMER"S EXPERIENCE WITH AN APPLE DEVICE SUCH AS THE IPOD BEGINS WELL BEFORE THE PURCHASER TURNS IT ON PERHAPS BECAUSE OF THE DANCING SILHOUETTES IN THE TV ADVERTISEMENTS. FURTHERMORE, THE ORIGAMI-LIKE(AND RECYCLABLE)PACKAGING ENFOLDS THE IPOD AS THOUGH IT WERE A FABERGE EGG MADE FOR A CZAR. A SMALL STICKER, "DESIGNED IN CALIFORNIA, MADE IN CHINA, "COMMUNICATES THE MESSAGE THAT APPLE IS FIRMLY IN CHARGE BUT ALSO INTERESTED IN KEEPING COSTS DOW

N. EVEN WINDOWS USERS APPRECIATE THE DEVICE"S INTUITIVE, MAC-LIKE FEEL AND FIND THAT DOWNLOADING TRACKS FROM ITUNES IS EASIER THAN BUYING A CD ON AMAZO

N. 【R9】______ A SUCCESSFUL BRAND SHAPES CUSTOMERS" EXPERIENCES BY EMBEDDING THE FUNDAMENTAL VALUE PROPOSITION IN ALL THE PRODUCT"S FEATURES. FOR BMW, "THE ULTIMATE DRIVING MACHINE"LS MUCH MORE THAN A SLOGAN;IT INFORMS THE COMPANY"S MANUFACTURING AND DESIGN CHOICES. 【R10】______BMW WOULD NOT CONSIDER DEVELOPING SUCH A FEATURE UNLESS IT AMPLIFIED RATHER THAN DIMINISHED THE DRIVING EXPERIENC

E. A. EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC

E.

B. IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.

C. DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.

D. PEOPLE"S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY"S OFFERINGS.

E. IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.

F. HOWEVER, MANY HOME USERS PREFER APPLE"S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.

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第5题

【R8】

CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WITH REPRE-SENTATIONS OF A COMPANY"S PRODUCTS, SERVICES,OR BRANDS AND TAKES THE FORM. OF WORD-OF-MOUTH RECOMMEN-DATIONS OR CRITICISMS, ADVERTISING, NEWS REPORTS, REVIEWS, AND SO FORT

H. SUCH ALL ENCOUNTER COULD OCCUR WHEN GOOGLE"S WHIMSICAL HOLIDAY LOGES POP UP ON THE SITE"S HOME PAGE AT THE INCEPTION OF A SEARCH,OR IT COULD BE THE DISTINCTIVE "POTATO, POTATO "SOUND OF A HARLEY-DAVIDSON MOTORCYCLE"S EXHAUST SYSTE

M. 【R7】______ THE SECRET TO A GOOD EXPERIENCE ISN"T THE MULTIPLICITY OF FEATURES ON OFFER. MICROSOFT WINDOWS,WHICH IS RICH IN FEATURES,MAY PROVIDE WHAT A CORPORATE IT DIRECTOR CONSIDERS A POSITIVE EXPERIENC

E. 【R8】______A CUSTOMER"S EXPERIENCE WITH AN APPLE DEVICE SUCH AS THE IPOD BEGINS WELL BEFORE THE PURCHASER TURNS IT ON PERHAPS BECAUSE OF THE DANCING SILHOUETTES IN THE TV ADVERTISEMENTS. FURTHERMORE, THE ORIGAMI-LIKE(AND RECYCLABLE)PACKAGING ENFOLDS THE IPOD AS THOUGH IT WERE A FABERGE EGG MADE FOR A CZAR. A SMALL STICKER, "DESIGNED IN CALIFORNIA, MADE IN CHINA, "COMMUNICATES THE MESSAGE THAT APPLE IS FIRMLY IN CHARGE BUT ALSO INTERESTED IN KEEPING COSTS DOW

N. EVEN WINDOWS USERS APPRECIATE THE DEVICE"S INTUITIVE, MAC-LIKE FEEL AND FIND THAT DOWNLOADING TRACKS FROM ITUNES IS EASIER THAN BUYING A CD ON AMAZO

N. 【R9】______ A SUCCESSFUL BRAND SHAPES CUSTOMERS" EXPERIENCES BY EMBEDDING THE FUNDAMENTAL VALUE PROPOSITION IN ALL THE PRODUCT"S FEATURES. FOR BMW, "THE ULTIMATE DRIVING MACHINE"LS MUCH MORE THAN A SLOGAN;IT INFORMS THE COMPANY"S MANUFACTURING AND DESIGN CHOICES. 【R10】______BMW WOULD NOT CONSIDER DEVELOPING SUCH A FEATURE UNLESS IT AMPLIFIED RATHER THAN DIMINISHED THE DRIVING EXPERIENC

E. A. EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC

E.

B. IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.

C. DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.

D. PEOPLE"S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY"S OFFERINGS.

E. IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.

F. HOWEVER, MANY HOME USERS PREFER APPLE"S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.

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第6题

【R9】

CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WITH REPRE-SENTATIONS OF A COMPANY"S PRODUCTS, SERVICES,OR BRANDS AND TAKES THE FORM. OF WORD-OF-MOUTH RECOMMEN-DATIONS OR CRITICISMS, ADVERTISING, NEWS REPORTS, REVIEWS, AND SO FORT

H. SUCH ALL ENCOUNTER COULD OCCUR WHEN GOOGLE"S WHIMSICAL HOLIDAY LOGES POP UP ON THE SITE"S HOME PAGE AT THE INCEPTION OF A SEARCH,OR IT COULD BE THE DISTINCTIVE "POTATO, POTATO "SOUND OF A HARLEY-DAVIDSON MOTORCYCLE"S EXHAUST SYSTE

M. 【R7】______ THE SECRET TO A GOOD EXPERIENCE ISN"T THE MULTIPLICITY OF FEATURES ON OFFER. MICROSOFT WINDOWS,WHICH IS RICH IN FEATURES,MAY PROVIDE WHAT A CORPORATE IT DIRECTOR CONSIDERS A POSITIVE EXPERIENC

E. 【R8】______A CUSTOMER"S EXPERIENCE WITH AN APPLE DEVICE SUCH AS THE IPOD BEGINS WELL BEFORE THE PURCHASER TURNS IT ON PERHAPS BECAUSE OF THE DANCING SILHOUETTES IN THE TV ADVERTISEMENTS. FURTHERMORE, THE ORIGAMI-LIKE(AND RECYCLABLE)PACKAGING ENFOLDS THE IPOD AS THOUGH IT WERE A FABERGE EGG MADE FOR A CZAR. A SMALL STICKER, "DESIGNED IN CALIFORNIA, MADE IN CHINA, "COMMUNICATES THE MESSAGE THAT APPLE IS FIRMLY IN CHARGE BUT ALSO INTERESTED IN KEEPING COSTS DOW

N. EVEN WINDOWS USERS APPRECIATE THE DEVICE"S INTUITIVE, MAC-LIKE FEEL AND FIND THAT DOWNLOADING TRACKS FROM ITUNES IS EASIER THAN BUYING A CD ON AMAZO

N. 【R9】______ A SUCCESSFUL BRAND SHAPES CUSTOMERS" EXPERIENCES BY EMBEDDING THE FUNDAMENTAL VALUE PROPOSITION IN ALL THE PRODUCT"S FEATURES. FOR BMW, "THE ULTIMATE DRIVING MACHINE"LS MUCH MORE THAN A SLOGAN;IT INFORMS THE COMPANY"S MANUFACTURING AND DESIGN CHOICES. 【R10】______BMW WOULD NOT CONSIDER DEVELOPING SUCH A FEATURE UNLESS IT AMPLIFIED RATHER THAN DIMINISHED THE DRIVING EXPERIENC

E. A. EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC

E.

B. IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.

C. DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.

D. PEOPLE"S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY"S OFFERINGS.

E. IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.

F. HOWEVER, MANY HOME USERS PREFER APPLE"S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.

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第7题

3 Susan Paullaos was recently appointed as a non-executive member of the internal audit committee of Gluck and

Goodman, a public listed company producing complex engineering products. Barney Chester, the executive finance

director who chairs the committee, has always viewed the purpose of internal audit as primarily financial in nature

and as long as financial controls are seen to be fully in place, he is less concerned with other aspects of internal

control. When Susan asked about operational controls in the production facility Barney said that these were not the

concern of the internal audit committee. This, he said, was because as long as the accounting systems and financial

controls were fully functional, all other systems may be assumed to be working correctly.

Susan, however, was concerned with the operational and quality controls in the production facility. She spoke to

production director Aaron Hardanger, and asked if he would be prepared to produce regular reports for the internal

audit committee on levels of specification compliance and other control issues. Mr Hardanger said that the internal

audit committee had always trusted him because his reputation as a manager was very good. He said that he had

never been asked to provide compliance evidence to the internal audit committee and saw no reason as to why he

should start doing so now.

At board level, the non-executive chairman, George Allejandra, said that he only instituted the internal audit committee

in the first place in order to be seen to be in compliance with the stock market’s requirement that Gluck and Goodman

should have one. He believed that internal audit committees didn’t add materially to the company. They were, he

believed, one of those ‘outrageous demands’ that regulatory authorities made without considering the consequences

in smaller companies nor the individual needs of different companies. He also complained about the need to have an

internal auditor. He said that Gluck and Goodman used to have a full time internal auditor but when he left a year

ago, he wasn’t replaced. The audit committee didn’t feel it needed an internal auditor because Barney Chester believed

that only financial control information was important and he could get that information from his management

accountant.

Susan asked Mr Allejandra if he recognised that the company was exposing itself to increased market risks by failing

to have an effective audit committee. Mr Allejandra said he didn’t know what a market risk was.

Required:

(a) Internal control and audit are considered to be important parts of sound corporate governance.

(i) Describe FIVE general objectives of internal control. (5 marks)

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第8题

Cherry’s internal audit department has provided yo...

Cherry’s internal audit department has provided you with details of the internal controls around the non-current assets cycle. The controls include the following: On receipt, each asset is assigned a unique serial number and this is recorded on the asset and in the non-current assets register. Which TWO of the following describe the MOST RELIABLE audit procedures which enable the auditor to assess whether this control is operating effectively? 1. Select a sample of capital additions on site, agree that a serial number is recorded on the asset and confirm it is included in the non-current assets register 2. Select a sample of assets recorded on the non-current assets register, confirm that it includes a serial number for each asset and agree the number to the physical asset 3. Inspect the non-current asset register and verify that there are no duplicated serial numbers 4. Observe the receipt of assets to confirm that serial numbers are assigned and recorded

A、1 and 3

B、2 and 3

C、1 and 4

D、2 and 4

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第9题

The format of the internal audit report is governed by statute

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第10题

X Co has an internal audit function. The external auditor has concluded that the internal audit function does not apply a systematic and disciplined approach to its work. How does this affect the exte

A、The external auditor must not use the work of the internal audit function.

B、The external auditor can use the work of the internal audit function provided the individuals have been assessed as competent .

C、The external auditor can use the work of the internal audit function provided the organisational status of the function supports its objectivity.

D、The external auditor can use work performed by the internal audit function which relates to low risk areas of the external audit only.

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