receptionist

Receptionist: ______, please?

Guest: Bill Grant.

It is important that the hotel receptionist has made sure that guests are registered correctly.()

Suggestions for Your Work

Annie is a longtime secretary/receptionist for two senior vice presidents at a big company. They have been doing a lot of hiring lately, and almost all of the new middle-management personnel have been interviewed by one or the other of Annie's two bosses, so naturally they come through her office first.

Some of these people are unbelievably rude. Either they treat Annie like a piece of furniture (no hello, no eye contact) or they think she is their errand(差使) girl. Lately, Annie's two bosses have started asking her for her impressions of job candidates. So far this week, two have been discourteous(失礼的) and dismissive, so Annie gave both the thumbs-down. Neither is getting called back for the next round of interviews.

No one knows how common this is, but if you are job hunting, it's necessary to be aware that the dummy at the reception desk may be anything but not "just a secretary".

Suggestions to Job Hunters

According to Annie Stevens and Greg Gostanian, two partners at a Boston-based executive coaching firm called Clear Rock, it's not unusual these days for a hiring manager to ask everyone who meets a potential new hire to give an opinion of him or her. "One of the biggest reasons so many newly recruited managers fail in a new job is their inability to fit in and get along with the people who are already there," says Stevens. "So employers now want to get staffers' impressions right at the start."

Adds Gostanian: "A lot can be learned from how candidates treat receptionists, If the jobseeker is rude, condescending, or arrogant, this might be an indication of how he or she would treat coworkers or direct reports."

Obviously, anyone looking for a new job would do well not to alienate the person who sits outside the interviewer's door. Stevens and Gostanian offer these six tips for getting off to the right start:

-introduce yourself as you would to any other potential new colleague. Smile, shake hands, and so on. It seems odd that this has to be spelled out, but apparently it does; and, besides being a matter of common courtesy, ordinary friendliness offers a practical advantage. "Learning and remembering an interviewer's receptionist's name can only help as you advance in the interviewing process," Stevens notes.

-Don't regard a receptionist or other assistant as an underling(部下)--at least, not as your own personal underling. "Always ask the interviewer if you need help from anyone else in the office where you're interviewing, instead of seeking this directly yourself," says Gostanian. In other words, if you'd like to leave an extra copy of your resume, refrain from sending the interviewer's assistant to the Xerox machine.

-It's fine to accept if you're offered a beverage, but keep it simple. "Don't ask for particular brand names or expect to be brewed a fresh pot of coffee," Stevens says. And of course, need we add that dispatching anybody to Starbucks is out of the question?

-Feel free to make small talk, but know that anything you say may well get back to the interviewer. "Don't ask probing questions about the company or offer unsolicited opinions," Gostardan advises. No matter how hideous the office door, endless the hike from the parking lot, or inconvenient the wait to see the interviewer, keep it to yourself. Plenty of time for whining(抱怨) and grumbling after you're hired.

-Don't talk on your cell phone in front of the receptionist, and try to put your BlackBerry aside. "If you have to make or take a call, leave the reception area," Stevens says. Preoccupation with wireless devices will mark you, she says, as "a cold and fixated person".

-"Don't forget to say good-bye. "Failure to say good-bye to someone you've just met reflects negatively on you," Gostanian notes. "You'll come across as impersonal and uncaring." That's hardly the im

A．Y

B．N

C．NG

Suggestions for Your Work

Annie is a longtime secretary/receptionist for two senior vice presidents at a big company. They have been doing a lot of hiring lately, and almost all of the new middle-management personnel have been interviewed by one or the other of Annie's two bosses, so naturally they come through her office first.

Some of these people are unbelievably rude. Either they treat Annie like a piece of furniture (no hello, no eye contact) or they think she is their errand (差使) girl. Lately, Annie's two bosses have started asking her for her impressions of job candidates. So far this week, two have been discourteous (失礼的) and dismissive, so Annie gave both the thumbs-down. Neither is getting called back for the next round of interviews.

No one knows how common this is, but if you are job hunting, it's necessary to be aware that the dummy at the reception desk may be anything but not "just a secretary".

Suggestions to Job Hunters

According to Annie Stevens and Greg Gostanian, two partners at a Boston-based executive coaching firm called Clear Rock, it's not unusual these days for a hiring manager to ask everyone who meets a potential new hire to give an opinion of him or her. "One of the biggest reasons so many newly recruited managers fail in a new job is their inability to fit in and get along with the people who are already there," says Stevens. "So employers now want to get staffers' impressions right at the start."

Adds Gostanian: "A lot can be learned from how candidates treat receptionists. If the jobseeker is rude, condescending, or arrogant, this might be an indication of how he or she would treat cow0rkers or direct reports."

Obviously, anyone looking for a new job would do well not to alienate the person who sits outside the interviewer's door. Stevens and Gostanian offer these six tips for getting off to the right start:

- Introduce yourself as you would to any other potential new colleague. Smile, shake hands, and so on. It seems odd that this has to be spelled out, but apparently it does; and, besides being a matter of common courtesy, ordinary friendliness offers a practical advantage. "Learning and remembering an interviewer's receptionist's name can only help as you advance in the interviewing process," Stevens notes.

- Don't regard a receptionist or other assistant as an underling (部下)—at least, not as your own personal underling. "Always ask the interviewer if you need help from anyone else in the office where you're interviewing, instead of seeking this directly yourself," says Gostanian. In other words, if you'd like to leave an extra copy of you' resume, refrain from sending the interviewer's assistant to the Xerox machine.

- It's fine to accept if you're offered a beverage, but keep it simple. "Don't ask for particular brand names or expect to be brewed a fresh pot of coffee," Stevens says. And of course, need we add that dispatching anybody to Starbucks is out of the question?

- Feel free to make small talk, but know that anything you say may well get back to the interviewer. "Don't ask probing questions about the company or offer unsolicited opinions," Gostanian advises. No matter how hideous the office door, endless the hike from the parking lot, or inconvenient the wait to see the interviewer, keep it to yourself. Plenty of time for whining (抱怨) and grumbling alter you're hired.

- Don't talk on your cell phone in front of the receptionist, and try to put your BlackBerry aside. "If you have to make or take a call, leave the reception area," Stevens says. Preoccupation with wireless devices will mark you, she says, as "a cold and fixated person".

- Don't forget to say good-bye. "Failure to say good-bye to someone you've just met reflects negatively on you," Gostanian notes. "You'll come across as impersonal and uncaring." That's hardly the

A．Y

B．N

C．NG

听力原文：RECEPTIONIST: Is there anything else I can help you with?

GUEST: Actually, there is. The conference is in a building called Chancery Chambers but I don't have any idea how to get there.

RECEPTIONIST: Oh, that's the funny-shaped building on the corner of King and Richard streets. It's quite straightforward really and only a few minutes' walk. Look, I'll show you on this map.

GUEST: Good. A map—I like to follow a map if possible.

RECEPTIONIST: Right, well, step out the front entrance of the hotel and you're on Hob Street. Head south on Hob Street toward Gorse Lane and take the second on the left onto Vickers Street West. Go all the way down the hill past the Mexican earé on your left, the Rebel Hostel on your right and the big church on the corner of Allen Street.

GUEST: Oh, I think I know the one. It has a huge steeple.

RECEPTIONIST: Yes, you're right. When you get to the bottom of the hill, you'll have to cross over the main street.

GUEST: What's the name of the main street?

RECEPTIONIST: Mill Street.

GUEST: Mill Street, ah yes, there it is.

RECEPTIONIST: Cross the main street and continue onto Vickers Street East. There's a big bank next to a bookshop on the corner. Go up the hill towards the entrance to the park...

GUEST: I've heard it's very beautiful.

RECEPTIONIST: Oh, yes, well worth a look when you've got some free time. Anyway, don't go in the park—turn left into Kitchen Street—you'll walk past Bowen's Bistro. Actually, probably the best place to get a good lunch at a reasonable price. After Bowen's take the second left into Baker's Lane—it's a very short street--then take the first on your left onto King Street and you should see the art-deco Chancery Chambers building a bit further along on the corner of Richard Street.

GUEST: Oh, thank you for that. I'm most grateful.

Complete the map below.

Write NO MORE THAN ONE WORD for each answer.

(6)

Now imagine you are a receptionist in a hotel. Mr. Johnson is asking you about information of your hotel. Fill in the blanks according to the clues given in the brackets. Then act it out with your partner. Mr. Johnson: Excuse me, can I have Western meal here in this hotel You: Yes, sir. 1 （）____________________.

听力原文：RECEPTIONIST; Sorry to keep you waiting. Well, firstly, let me give you this booklet.

It tells you a bit more about the school, the courses and the social

activities we offer. Now, on the first page, there's an outline of this

morning's activities. There, you see? The programme starts at 10 o'clock. 【Example】

Try not to be late as it's a very full day.

At 10 o'clock, all the new students will gather in the Main Hall to 【Q1】

meet the Principal and the rest of the staff. In fact, you spend most of

the morning in the Main Hall.

STUDENT: Where's that?

RECEPTIONIST: I'll show you in a minute. Just let me quickly run through this

morning's events first and then I'll explain how to get there.

STUDENT: Yes, OK.

RECEPTIONIST: Right. Where were we? Yes, so, the Principal's talk will last about fifteen

minutes and then the Director of Studies will talk to you for half an 【Q2】

hour about the courses and the different requirements for each. After 【Q3】

that, the Student Adviser will tell you about the various services and

activities we offer to students. Any questions?

STUDENT: So, all of this is in the Main Hall?

RECEPTIONIST; That's right. And then you'll go next door to Classroom 5 at 11 o'clock. 【Q4】

STUDENT; What happens there?

RECEPTIONIST: You'll have a test.

STUDENT: Test? I don't like the sound of that. What sort of test?

RECEPTIONIST: Oh, it's nothing to worry about. It's just a placement test to help us find 【Q5】

your level of English so that we can put you in the right class. It won't

last long.

......................................................................................

STUDENT: But how do I find the Main Hall?

RECEPTIONIST: Right; if you look on the back of the booklet I gave you, you'll see a

map of the school. Let me show you. Look; you came in through the

Main Entrance, here, and now we're here at Reception. Now, to get to

the Main Hall, you walk on to the end of this corridor in front of you

and then you turn left. Walk along past the Language Laboratory and

then past the Library, which is next to the Language Lab. on the same

side, and facing you is the Main Hall, at the end of the corridor. You 【Q6】

can't miss it.

STUDENT: So it's next to the Library, in fact. 【Q7】

RECEPTIONIST: Yes, that's right.

STUDENT: I should be able to find that. And do you have a Computer Laboratory?

RECEPTIONIST: Yes, we do.

STUDENT: Could you tell me where that is?

RECEPTIONIST: Cer

A．Call the operator in the hotel.

B．Dial directly.

C．Ask the hotel receptionist for help.

D．Go to the public telephone booth in the hotel.

Receptionist: Good morning. Hopkins Dental Surgery. Charles: Good morning ______. Receptionist: I see. Can you come on Thursday morning? Charles: No, sorry I can't. I'm afraid I have classes every morning.

A．I'd like to make an appointment to see the dentist, please.

B．I've got a toothache. Would you please help me?

C．I've got the toothache. When can you come to see me?

D．I would appreciate it if you tell the dentist to come right now.

What might the man think of the hotel?

A．The hotel receptionist is not serious.

B．The hotel"s advice is a great help to him.

C．The hotel"s charge is reasonable.

D．The hotel reservation service is very poor.