The Media strategy is concerned with how messages will be delivered to consumers or niche markets.

KLE Co’s management is concerned that a number of inefficiencies in the procurement system may be having a negative financial impact on the company. As a result, they have requested the internal audit department to carry out a Value for Money audit focused on the company’s procurement practices.Which of the following best summarises the meaning of ’efficiency’ in the context of a Value for Money audit?

A．The lowest cost at which the appropriate quantity and quality of physical, human and financial resources can be achieved

B．Producing the required goods and services in the shortest time possible

C．The extent to which an activity is achieving its policy objectives

D．The relationship between goods and services produced and the resources used to produce them

I ______ you that these goods will be delivered to you tomorrow morning.

A．assure

B．ensure

C．insure

D．sure

Dear Sirs,

The order mentioned above was delivered to our warehouse 2 days after it arrived in Chicago 8th Jan. and we regret that we have to complain about the conditions in which we received it.

In our order we stipulated that we required four dozen of your men's suits pattern CS/7, and in your invoice, No. CP/78, you charged us for this quantity, but it is clear that you have packed only three dozen in Case 3, 【B1】______ . We would therefore appreciate an explanation and your prompt action to send us the missing dozen suits.

Very much more serious is the condition of the ladies' trousers suits that you packed in Case 2. Of the six dozen that this case contains, 【B2】______ . It is quite clear that this is solely due to the totally inadequate way in which they had been packed for you had not lined the case with any waterproof paper. 【B3】______

【B4】______ , whereas in our order we had stated that we required your pattern CS/9 which is stated in your catalogue as being made up from heavy-weight material. There is no market here for tropical suits, and so we must emphasize 【B5】______ .

We must stress that the mistakes that you have made in this first order we have placed with you have caused considerable problems for us. We had hoped to include your products in the Spring Sale that is due to open at the end of February, but as it is, it is now clear that we shall not be able to do so. We wish to stress, therefore, that unless you take immediate action to correct the mistakes that you have made, 【B6】______ .

We now expect your prompt reply.

Yours,

Faithfully

A. please correct all the mistakes as soon as possible

B. that we expect you to replace these suits that have been wrongly delivered with those we ordered without delay

C. we shall certainly not consider further orders with you and shall report your company to the American Trade Promotion Office in New York

D. and we think the price is a little bit too high

E. forty have become very sodden in transit and most of these show signs of rotting

F. we are also surprised that you appear to have sent us three dozen lightweight gentlemen's suits in Case 1

G. we therefore expect your prompt action to remedy this situation

H. and there is no sign of the missing dozen in either Case 1 or 2

【B1】______

It can be inferred from paragraph 3 that ______.

A．shippers will be charged test without a rival railroad

B．there will soon be only one Railroad Company nationwide

C．overcharged shippers are unlikely to appeal for rate relief

D．a government board ensures fair play in railway business

I______you that the goods will be delivered next week.

A．insist

B．confirm

C．assure

D．ensure