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[主观题]
When handling complaints，you should listen carefully and make it obvious that you’re listening, and you should give the impression that we care.
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第1题
根据所听到的内容，请回答： In this section, you will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks numbered from 36 to 43 with the exact words you have just heard. For blanks numbered from 44 to 46 you are required to fill in the missing information. For these blanks, you can either use the exact words you have just heard or write down the main points in your own words. Finally, when the passage is read for the third time,you should check what you have written. Careercast.com is out with its list of best and worst jobs of 2012. Its bad news for the writer of this story, but much brighter for the (36) __________ who program the code that keeps this (37．__________ humming. Using a methodology that looked at (38．__________demands, work environment, income, stress and (39)__________outlook, career website Careercast.com, ranked the top 200 jobs. They also ranked the jobs with the most stress. Not surprisingly, none of the most (40． __________jobs show up on the best jobs list. At the top is software (41． __________ and at the bottom is the woodcutter. (42．__________failed to skate above the bottom 10 percent in all ranking categories, excluding income. (45． __________for woodcutters is very high, and (44．__________. And while working outside all day may seem like a great job perk, being a woodcutter (45． __________ And, the salary that most dangerous job can expect to earn is a little more than $32,000 a year. (46)__________, which has the average salary of $88,000 a year,according to Careercast. 请在____36______处填上答案
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第2题
You should carefully think over _____ the manager said at the meeting.
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A．that
B．which
C．what
D．whose
第3题
PART 2
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Describe a recent news story that you have heard or read about.
You should say:
what the news was and where you heard or read it;
if it was significant for many people;
how it has changed, or will change, people's lives and explain how you felt when you heard or read this news.
You will have to talk about the topic for one to two minutes.
You have one minute to think about what you're going to say.
You can make some notes to help you if you wish.
第4题
When you get into a car accident, there is something you can do to make sure that everyone is safe. You should first check yourself for injuries. If you are injured, call 911 or ask someone else to do so. If you are seriously injured, try not to move, and wait for emergency personnel. If you're not too hurt to move, check on the other passengers in your car. If anyone is injured, get on the phone with emergency services.
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