You may rest assured that the shipment will turn ____ to your satisfaction.

Everything () to your satisfaction. You can be sure of that.

A、had been arranged

B、have arranged

C、will be arranged

D、arranging

With the popular service Flickr, you may move the photos onto your computer, and then upload them to the web for______(2 words).

If you explained the situation to your solicitor, he ________ able to advise

you much better than I can.

A. would be B. will have been C. was D. were

You may have the business qualifications(合格证明).You have an excellent record of good education and work experience.However，without good business manners you will not succeed.Treating people with respect should be second nature to you.It helps you get on well with the people you work with and with your bosses.It always pays to be polite.Here are some tips to help improve your business manners.If you are behind schedule，remember to take the time to contact your next appointment so that the person you are due to meet is aware of the delay.If necessary，you should rearrange the meeting for a more convenient time.Try not to leave any caller on hold for too long.It is better to tell someone you will call back when you are free.Be sure to return calls as soon as you can.If you cannot return the call immediately，apologize(道歉)to the caller for the delay.Try to respond to letters within a set time.Keep a record of requests for reply within a certain time.Make a note in your diary of other deadlines(最后期限)for your work.If you are unable to respond quickly，write a short letter to the other person to explain the delay and tell him when you will reply.If you want to take a customer or a business friend out for lunch，you had better choose the restaurant and let your guest choose the time.You may think that you are not being paid as much as you should be.Do not discuss the matter with your colleagues.A good way is to contact an employment agency to find out the "going rate".Armed with this objective information，you can discuss your salary with your boss.

1. What does the author emphasize for a person's success in business?_____

A. Business qualifications.

B. An excellent record of education.

C. Work experience.

D. Business manners.

2. What does the author mean by saying "It pays to be polite"?_____

A. You must be paid more money to be polite.

B. You have to pay for your training to be polite.

C. To be polite will eventually benefit you.

D. Customers pay for your being polite.

3. The word "tip" used in sentence 4，paragraph 2，refers to _____.

A. a useful hint or idea

B. a pointed end of anything

C. a piece of secret information

D. a small amount of money given in return for a service

4. When you know you are going to be late for an appointment，you should _____.

A. inform. the person you're meeting of your delay

B. leave the person a message telling him not to wait long

C. tell the person to postpone the meeting

D. apologize for taking the other person's time

5. If you think you are underpaid，it is suggested that you _____.

A. go directly to your boss and discuss the matter frankly

B. ask your colleagues secretly how much they earn

C. go to an employment agent to look for another job

D. get objective information about the job market first

If you explained the situation to your solicitor, he______able to advise you much better than I can.

A．would be

B．will have been

C．was

D．were

If you explained the situation to your solicitor, he_______able to advise you much better than I can.

A．would be

B．will have been

C．was

D．were

If you explained the situation to your solicitor, he_______able to advise you much better than I can.

A．would be

B．will have been

C．was

D．were