Willey Home Furnishings Co.15 Mary' s StreetBrookline, Massachusetts 02446 TEL: （617) 353-

Willey Home Furnishings Co.

15 Mary' s Street

Brookline, Massachusetts 02446

TEL: (617) 353-7154

FAX: (617) 353-4830

To: William Winkle ＜william@builder.com＞

From: Keith Weber ＜weber@willey.com＞

Date: July 21

Re: Order 037513

Dear Mr. William Winkle,

Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.

In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home Furnishings Co.

Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home Furnishings Co. in the future.

Any questions？ Call (617) 353-7107

Best regard,

Keith Weber

Customer Service Department

What is the purpose of this e-mail？

A．To acknowledge a mistake

B．To place an order

C．To register a complaint

D．To request a refund