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Section BDirections: There are 2 passages in this section. Each passage is followed by som

Section B

Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.

One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so little to keep them after they've been landed. It just doesn't make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference.

Loyal customers are an organization's only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful (可耻的). Not only do satisfied customers continue to fatten the till (钱袋), they often encourage others to buy. This is advertising that doesn't cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage (光顾) isn't all that difficult. It's matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.

We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.

Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. And not infrequently the customer is to blame—for example. Failing to clearly identify the article or service required.

Yet no matter who is at fault customers whom you value highly should generally be given the benefit of any doubt. Note that we said "customers whom you value hightly." The old saw (格言) that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally get more attention than those who buy infrequently and have to be badgered (纠缠) to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.

The main idea of the passage is best expressed by which of the following?

A.Business organizations should not spend so much money to attract new customers.

B.Maintaining customers' patronage is the most important to business organizations.

C.Customers are kings.

D.Organizations should pay more attention to the benefit of their customers.

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第1题

下列哪些经济业务可以直接用现金支付()。A.购买固定资产B.支付职工退休金C.上缴税金D.年终结转利

下列哪些经济业务可以直接用现金支付()。

A.购买固定资产

B.支付职工退休金

C.上缴税金

D.年终结转利润

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第2题

下列经济业务中,可以直接用现金支付的是( )。

A.支付职工退休金

B.上交税金

C.支付材料款

D.预付货款

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第3题

下列经济业务中,需要编制转账凭证的是()。A.以现金支付职工差旅费B.结转产品成本C.用银行存款购买

下列经济业务中,需要编制转账凭证的是()。

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D.发放现金股利

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第4题

根据《现金管理暂行条例》规定,下列经济业务中,不能使用现金支付的是()。

A.支付职工个人津贴280元

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D.支付职工差旅费1600元

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第5题

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是()。A.支付职工奖金5000元B.支付

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A.支付职工奖金5000元

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C.支付物资采购货款1200元

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第6题

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是()。A.支付职工奖金5000元B.支付

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C.支付物资采购货款1200元

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第7题

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是()。A.支付职工奖金5000元B.支付

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A.支付职工奖金5000元

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C.支付物资采购货款1200元

D.支付职工差旅费2000元

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第8题

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是() A.支付职工奖金5000

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是()

A.支付职工奖金5000元

B.支付零星办公用品购置费800元

C.支付物资采购货款1200元

D.支付职工差旅费2000元

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第9题

根据《现金管理暂行条例》规定,下列经济业务中,不能用现金支付的是() A.支付职工奖金

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A.支付职工奖金5000元

B.支付零星办公用品购置费800元

C.支付物资采购货款1200元

D.支付职工差旅费2000元

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