ubject: Computer problem Date: Thursday, March 7,10: 30 A.M. Hi, Richard, Thank you for returning my call about the broken computer in room 3453. I had to leave the office early yesterday, so I didnt receive your request for additional information until this morning. The problem is that the computer was unstable and caused the computer to crash just after I tried to compute our monthly sales figures. Actually the computer seemed to run much more slowly than it used to. I wasnt running a resource-heavy application but the computer was very slow. I turned it off and on again and again. However, it was very time-consuming. Ill need to make a monthly sales report for my boss. He has to attend the board meeting next Friday, March 15. Do you think youll be able to repair the computer by then? Since the computer contains very important figures, I desperately need the computer without any files damaged. Thanks in advance for your help. Sara Sales Department From: Richard Harris<rharris@tmgto.org> To: Sara Davis<sdavis@tmgto.org> Subject: Re: Computer problem Date: Thursday, March 7, 2: 30 P.M. Dear Sara, Thanks for getting back to me. This is the third computer the building reported to have the same malfunction. I called the technician yesterday, who said that the new accounting program installed last Friday probably needs to be reinstalled because there are some errors in the software program. However, you dont need to worry about losing your data since it is not a virus problem. I have to receive new installation CDs from headquarters, and they are expected to arrive on Monday. I should be able to repair the computer in your area two days before the board meeting. If I run into any delays, I will let you know so that you can make other arrangements. Thank you. Richard Maintenance Department
To whom did Ms. Davis send her e-mail?
A.A computer sales person
B.A training consultant
C.A customer of her company
D.A colleague at work