Which company does Mr. Yang come from？

M: Yes. I've set my mind on it. I want to find a job in which I can fully exert my ability.

Q: Why does the man want m quit the job？

(16)

A．He is not satisfied with the pay.

B．He is not able to enjoy paid holidays.

C．The job is not very challenging for him.

D．There is no hope of promotion.

M: Yes. I've set my mind on it. I want to find a job in which I can fully exert my ability.

Q: Why does the man want to quit the job？

(16)

A．He is not satisfied with the pay.

B．He is not able to enjoy paid holidays.

C．The job is not very challenging for him.

D．There is no hope of promotion.

M: Yes. I've set my mind on it. I want to find a job in which I can fully exert my ability.

Q: Why does the man want to quit the job？

(16)

A．He is not satisfied with the pay.

B．He is not able to enjoy paid holidays.

C．The job is not very challenging for him.

D．There is no hope of promotion.

M: Yes. I've set my mind on it. I want to find a job in which I can fully exert my ability.

Q: Why does the man want to quit the job？

(18)

A．He is not satisfied with the pay.

B．He is not able to enjoy paid holidays.

C．The job is not very challenging for him.

D．There is no hope of promotion.

Which company does he work in at present？

________________.

Which of the following qualities does Jessica have？

A．Fluent foreign language skills

B．Seven years' experience in direct sales

C．Sales manager experience in a multinational company

D．Good at writing

M: We have six regional centers which employ between 300 and 700 people each.

W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops？

M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.

W: Well. How does a call centre affect the quality of service a customer gets？

M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.

W: And what products does Direct Line offer？

M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.

W: Gosh, so many. Are your workers able to deal with all these different products？

M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.

W: What do you think of the future for call centers？

M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.

(27)

A．Because the company does not have to pay as many claims as competitors.

B．Because the company rent no shops and pay no commission.

C．Because the company does not have to pay for advertising.

D．Because the company offers many products and services.

A、staff and headquarters

B、business activities and history

C、products and services

D、present development and reputation

&8226;Look at the charts below. They show company profits.

&8226;Which chart does each sentence (11-15) describe？

&8226;For each sentence, mark the correct letter (A-E) on your Answer Sheet.

&8226;Do not use any letter more than once.

After a sharp fall in 2000, company profits recovered slightly the following year.

听力原文：M: Come in. Please take your seat.

W: Thank you.

M: Now could you tell me a bit about yourself, please？

W: Yes, sir. My name is Linda King. I'm not 25 until the end of this month. I'm not married. I studied in the Department of Economics of N. C. State University. After graduation, I was working as an accountant with my last company for four years.

M: Well, tell me, why did you leave？

W: Actually I didn't leave. The company closed down.

M: Closed down？

W: Yes, it went bankrupt. So I was out of job.

M: I see. What foreign language can you speak？

W: I can speak a little French, but I am good at German because my mother came from Germany.

M: Great! Our company has established business with a German company recently. We are in need of a secretary and interpreter. Do you think you're qualified for the job？

W: I think so. I don't mind hard work.

M: Well, we'll call you, if we decide to hire you. Can I reach you by the fax number on your resume？

W: I'm sorry. My fax machine just broke down. But I cheek e-mail every day.

M: O.K. That will do. Thank you. Good-bye.

23. Which of the following information about Linda is correct？

24.Why does the man become excited when Linda says she speaks good German？

25.By which means will the company contact Linda when they decide to hire her？

(20)

A．She wants the job because she is bankrupt.

B．She can speak three languages.

C．She is 25 years old when she is attending the interview.

D．She is a student in N. C. State University.