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听力原文: Thank you for your invitation. Our company is willing to explore with your corpo

ration the possibility of closer ties through joint ventures. Here, let me propose a toast to the success of our negotiations and to our friendship and future

(21)

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第1题

&8226;Read the article below about career planning.&8226;Choose the best sentence from bel

&8226;Read the article below about career planning.

&8226;Choose the best sentence from below the passage to fill each of the blanks.

&8226;For each gap (8-12), mark one letter (A-G) on your Answer Sheet.

&8226;Do not use arty letter more than once.

Advice on Staff Career Development

For many employees, automatic promotion up the ranks of a company is becoming increasingly rare. A new study suggests that, in response, employers need to consider how they can help staff develop their careers.

Employers need to rethink their approach to career management completely, according to the latest research by the Institute of Employment Studies. The new study finds that in fact there is little opportunity for individual career development in many large organizations. The main reasons for this, it concludes, are the recent cuts in the number of middle-management posts, and the changes that have taken place in the responsibilities of personnel departments. The Institute of Employment Studies makes it clear that it is not good practice for companies to hand over career development-to individual employees and then simply leave them to get on with it. (8)

So how should employers help their staff develop a career? Most employees have come to accept that career development is not always the same thing as upward promotion and a higher salary. (9) They must also ensure that these opportunities are extended to all their staff and not just to selected individuals.

Nick Bridges, who is Director of Human Resources Policy at the Bank of Eastern England, believes there is more talk than action in this area. (10) One way, he believes, for companies to show how serious they are about individual learning is lo make it an official part of company practice, as the Bank of Eastern England has done. (11) This document, he points out, has made the role of managers clear, and the company has also invested huge amounts of money educating managers so that they can then train their staff.

Another company, British Chemicals. has contracted an independent organization to help staff with confidential career advice. According to John rates, the head of Individual Learning and Development at British Chemicals. there is an important role for outside agencies to play in the career management process. He adds that it is company policy for managers to give all staff 'roadmaps' which show possible career routes within the company structure. (12) This has worked especially well. he says, for staff who are used to depending on their line managers for guidance.

Many large organizations now recognize that career development cannot be regarded in isolation, and must be part of an overall business strategy. Human Resources has a real role to play in building a strong workforce which meets a company's long-term business needs and makes it more competitive.

A. Its policy statement says that by 2006, eighty percent of its stall' will have a professional qualification.

B. He argues that while Human Resources managers are saying the way forward is through self-managed learning and self-development, they are still failing to provide adequate learning resources.

C. This change of attitude means employers need to place more emphasis on giving staff the chance to develop a range of skills through horizontal job moves.

D. It points out that employees need to know what the overall company's vision is in order to achieve it.

E. The problem that often arises is that, while they are increasingly encouraged to manage their own careers, they arc not provided with the knowledge and training to do this.

F. They are able to sec that, contrary to expectations, jobs in different fields are similar

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第2题

听力原文:Woman: Good morning - HPR Bank. Customer Services Division. How may I help you?Ma

听力原文:Woman: Good morning - HPR Bank. Customer Services Division. How may I help you?

Man: Good morning. My name's George Bliss. I'm the Financial Director of Arundel Holdings. I've got a query on our business account.

Woman: Just a moment. I'll get it up on screen. Can you give me the account number?

Man: Certainly. It's 456 - 30 - 421.

Woman: And your identification code?

Man: Hamlet.

Woman: Right, Mr Bliss. What's the problem?

Man: Well, I received a statement from you this morning and there's a difference between that and our records. The statement shows a debit of£15,000 on June 10th, but no one here signed anything for that amount, so I'd like to know what's going on.

Woman: Yes, mmm, here it is - £15,000. That's odd. It says cheque number 3-0-6-9-8-4.

Man: Yes, I can see that on the statement, but that can't be right. All our cheques begin with 5-0. It's not one of our cheques. You must have debited our account by mistake.

Woman: I'm very sorry about that, Mr Bliss. I'll sort it out immediately. Could I just...

&8226;Look at the notes below.

&8226;You will hear a man telephoning a bank about a problem with an account.

HPR BANK

CUSTOMER SERVICES DIVISION

CUSTOMER: George Bliss, (5)______ of Arundel Holdings

ACCOUNT NUMBER: (6)______

PROBLEM: No record in his office of a (7)______ of

£15,000 on June 10th.

Also, can't be one of their (8)______

- they all begin with 50. Want us to investigate.

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第3题

?Read the article below about employees.?Choose the best sentence from the opposite page t

?Read the article below about employees.

?Choose the best sentence from the opposite page to fill each of the gaps.

?For each gap 8--12, mark one letter (A--G) on your Answer Sheet.

?Do not use any letter more than once.

A CONDENSED EMPLOYEE LIFE CYCLE

An employee life cycle is the steps the employees go through from the time they enter a company until they leave. Often Human Resources professionals focus their attention on the steps in this process in hopes of making an impact on the company's bottom line. That is a good thing for them to do. Their goal is to reduce the company's cost per employee hired. Employees are one of a company's largest expenses these days. Unlike other major capital costs (buildings, machinery, technology, etc.) human capital is highly volatile. You, as a manager, are in a key position to reduce that volatility using the condensed employee life cycle of HIAR ( pronounced hire)--Hire, Inspire, Admire, Retire.

Hire: This first step is probably the most important. It is important to hire the best people you can find. (8) The cost of replacing a bad hire far exceeds the marginal additional cost of hiring the best person in the first place.

Inspire: Once you have recruited the best employees to come to work on your team, the hard part begins. You have to inspire them to perform. to their capabilities. (9) That is where you will get their best effort and their creativity that will help your organization excel.

Admire: Once you have hired the best employees and have challenged and motivated them, you can not relax. (10) The same attention you paid to their work assignments, to their satisfaction levels, to their sense of being part of a great team, needs to continue for as long as they are in your group. As soon as you start to slack off, their satisfaction and motivation decrease. If you don't do something, they will become disenchanted and will leave. They will become part of the "employee turnover" statistic you were trying to avoid.

Retire: This is when you know you have been successful. When employees see your company as the employer of choice, they will join you. (11) As long as you continue to inspire, motivate, and challenge them, they will continue to contribute at the high levels you need in order to beat your competition. They Will be long-term employees; even staying with you and your company until they retire. (12) You will attract and retain the second and even third generation employees.

A This is not a time to be cheap.

B When they recognize you as a good boss and a real leader, they will stay around.

C To the extent that you can be a good boss, you can keep employees, keep them happy, and reduce the costs associated with employee turnover.

D Their goal is to reduce the company's cost per employee hired.

E The biggest mistake a manager can make is to ignore employees.

F You have to challenge and motivate them.

G They will refer other quality employees to your company, including their relatives.

(8)

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第4题

听力原文:Woman: You know that some people will be there because they want to be and some w

ill be there because they have to be. So it helps if you start with a joke or something that captures their attention, and if you stop on a high note as well, you’ll find most people go away feeling good. If you find you’ve got time left, you can use that for questions from the audience.

(16)

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第5题

听力原文:Woman: I’d advise making a clear outline of what you want to say beforehand on pa

per … to make sure you don’t forget anything. Then categorize the points and come up with words – like a code – that’ll remind you about what you want to say. Then practice it as much as you can, so that in the end you hardly have to look down and the audience can see your face.

(14)

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第6题

听力原文:Philips: Hello, sally?Porter: Speaking.Philips: Mark Philips here. I’ve just had

听力原文:Philips: Hello, sally?

Porter: Speaking.

Philips: Mark Philips here. I’ve just had a memo from Jenny Hobbes about Diet Crus.

Porter: Again? I thought we’d taken the decision about that a year ago.

Philips: Well, she’s pointed out that there are about ten different brands on the shelves in the south-east at the moment. When we talked about it before there were only two or three.

Porter: Yes, the market was very slow. I still don’t think people are really interested in diet drinks, since there are so many things labeled as “diet”.

Philips: Well, er, I just thought you could check out the figures with, er, Daisy. I think she could get hold of a market survey.

Porter: All right, I’ll see what she comes up with.

Memorandum

To: Mark Philips

From: Jenny Hobbes

Date: May6, 2009

Subject: Diet Crus Market Research

A market research done recently showed that there are about ten different (5)______ on the shelves doing (6) ______ in the south-east at the moment. When we talked about this last year, there were only two or three.

Would you please check the (7)______ with Daisy? I think she could get hold of market (8)______ .

Thanks.

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第7题

A request for further negotiations letter is much like your acceptance or rejection of let

ter.

The difference is that the request 【S1】______

for further negotiations shows that you would accept the offer

contingent on the result of negotiations. To begin with the letter, 【S2】______

thank the employer for the offer. Then state on your wish to discuss 【S3】______

things further. Thus you can do this in two ways. a direct request for 【S4】______

further negotiations or a conditional statement.

Next, it is important to stress for the points of your contract that 【S5】______

require further discussion. I list them all, so that the company can 【S6】______

prepare for their responses once instead of in a number of letters such 【S7】______

as this. Also, as it may be helpful for you to state the reasons for the 【S8】______

discussion of each point. This will give the employer a better

understanding of your specific needs. Depending on the type and 【S9】______

number of points when you are discussing, it may be beneficial to 【S10】______

format them in a list. This is sometimes an easier way to read and

organize the information than paragraph form.

In closing, it may be helpful to suggest on that the employer contact 【S11】______

you with their initial reactions to your unresolved issues. List your 【S12】______

contact information and when you may be reached. Restate your

general appreciation for the offer and maintain a sense of goodwill.

【S1】______

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第8题

&8226;Read the article below about a civil rights lawsuit. &8226;Choose the best sentence

&8226;Read the article below about a civil rights lawsuit.

&8226;Choose the best sentence from the list A-H to fill each of the gaps.

&8226;For each gap (8-12) mark one letter (A-H) on your Answer Sheet.

&8226;Do not use any letter more than once.

An assistant store manager at Costco Wholesale Corp. filed a federal civil rights lawsuit against the retail chain Tuesday, alleging that she was passed over for a promotion (8) .

(9) The suit claims that females rarely get high-level management jobs.

The lead attorney in the case, Brad Seligman, executive director of the nonprofit Impact Fund, is also suing Wal-Mart Stores Inc., alleging that the Arkansas-based retailer pays women lower wages and promotes them less than their male counterparts. (10) .

But it is stalled in an appeals court, and the merits have not been litigated.

The Costco case concerns Shirley "Rae" Ellis of Aurora, Colo, who was hired six years ago amid what she says were promises of a promotion within a year from her assistant manager post to an in-store manager at one of the chain's 320 U.S.-based outlets.

(11) "I would put my management ability against any manager," she said. Issaquah, Wash.-based Costco, which employs about 103,000 people worldwide, did not immediately return calls for comment.

The suit, which focuses on in-store assistant manager and manager positions, claims that 50 percent of the chain's employees are female, but the management "is virtually all male."

The suit says only 12 percent of Costco's store managers and two of 30 upper-level executives are women.

Ellis is seeking unspecified damages, including lost wages, and wants the company to post its managerial positions to its employees.

No hearing has been set for a judge to determine whether the lawsuit will represent all current and former female employees (12) .

Assistant managers receive about $65,000 or more, and managers get more than $100,000 plus bonuses, according to Seligman. He said the suit was about "changing the way Costco does business. "

Costco shares rose 39 cents to $ 41.21 Tuesday on the Nasdaq Stock Market.

A.who might have been wrongly passed over for a promotion to assistant manager or manager

B.that case, which was granted class-action status, represents as many as 1.6 million current and former female Wal-Mart employees

C.because the company's policies discriminate against women in upper management

D.she said the retailer does not post job offerings for its managerial posts

E.filed a federal civil rights lawsuit

F.obviously the managers don't promote female employees

G.she was supported by most of the female employees in the company

H.The suit seeks class-action status to represent what the plaintiff's lawyers say could be 650 women

(8)

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第9题

?look at the statements below and a passage about Halloween at the Office. on the opposite

page.

?Which section (A, B, C, or D) does each statement 1--7 refer to?

?For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.

?You will need to use some of these letters more than once.

A

Everybody in the US seems to be thinking about Halloween just now. For most people, it centers around their children and the annual trick-or-treat festivities. However, for a growing number of Americans, Halloween is also celebrated at the office. That's a good thing for the business as well as the employees. Here is a plan that you can start today that will let you and your employees reap the benefits of Halloween at the Office.

B

You can use Halloween at the Office to build morale and teamwork. At the same time it can help you spot creative and participative talents among your employees. Your people have a little fun in the office, which builds morale. Groups of employees work together on fun projects, which helps build teamwork. Employees from different departments share a common activity, which improves communication and inter-departmental cooperation. You get to identify the people in your organization with hidden talents, skills like creativity, team leadership, and cooperation, in a non-hierarchical setting.

C

Even if you haven't yet started, it's not too late. Find, or appoint, a volunteer to coordinate the activities. Human Resources and Communications are good places to find this type of individual, but it can be anyone. Decide what the event will include, when and where it will take place, and set a budget for the event. Then get the word out. Use whatever employee communications methods you have to announce the Halloween at the Office event.

D

Halloween Party- Usually this works best at lunch time. Set it up in the company cafeteria or lunch room if you have one. Get facilities to put up decorations, which you can purchase. Make sure everything is fireproof. The party can be as simple or as extensive as time and your budget allow, from a buffet lunch to punch and cookies. Having a party increases the time that employees from different departments will interact and provides a venue for judging a costume contest if you have one.

Halloween in office.

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第10题

听力原文:Man: They might call at any time. Then I need to go out to their premises to pick

it up, whatever it is. onto the airport, make the delivery, possibly hang around in case there's some sort of reply and then back on the plane for the return journey.

(22)

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