听力原文：F=FemaleM=Male.F: Express Transportation Company.M: Good afternoon. Eagle Product

听力原文：F=Female M=Male.

F: Express Transportation Company.

M: Good afternoon. Eagle Production Company here.

F: How do you spell 'Eagle'？

M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we've just heard from our customers that two of the six desks were damaged when they arrived.

F: Are you sure they were all right before we packed and transported them？

M: Absolutely sure. All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people.

F: What was the consignment code？

M: 85902417.

F: Were there any letters after the number？

M: Yes, A HPTU. That's 85902417 AHPTU.

F: Ah yes. We delivered the desks to Golden. World Import Company for you.

M: That's right.

F: Could you please let me have their phone number so that we can arrange with them to inspect the damage？

M: Certainly. It's 799-67372.

F: 7 double 967372. Thanks.

？You will hear three telephone conversations.

？Write one or two words or a number in the numbered spaces on the notes or forms.

？After you have listened once, replay the recording.

Conversation One

？Look at the note below.

？You will hear a man making a call about a delivery.

Express transportation Company: Messages COMPLAINT

From: (1)______ Production Company

Re: 2 damaged desks (out of 6)-broken during transportation？ Consignment Number:

(2)______

Desks sent to (3)______ World

Import Company.

Action to be taken: Ring (4)______ and arrange to inspect desks.