&8226;Read the text below about customer care.&8226;In most of the lines 41-52 there is on

&8226;Read the text below about customer care.

&8226;In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Customer care

Apart from ensuring that an efficient electricity supply for our customers, NatElectric provides an invaluable service in other areas

41. as well. While our Customer Helpline (charged at local rates) is the

42. first point of contact with when you want to make an enquiry and

43. we receive a huge number of calls from customers - on

44. average, there are 50000 calls a one week. Available 24 hours

45. a day, seven days a week, 365 days a year, our Helpline on advisors

46. aim at to answer 95 per cent of all calls within 15 seconds. There

47. are more than 200 advisors, working in around the clock to

48. provide for this service, backed by a further 80 support staff

49. who do handle any necessary paperwork. Although our target

50. is to reply to letters within 10 working days, NatElectric regularly

51. responds within three to four days, and we are especially proud of the

52. very high standards achieved of our customer relations team.

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