题目内容
（请给出正确答案）
Which of the following is a purpose of communication？
A. To establish and build goodwill
B. To build self-esteem
C. Both of the above describe a purpose of communication
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第1题
阅读理解
Nancy DiMelio has earned a glowing reputation as manager of the Computer-Aided Design (CAD) department at Lloyd Engineering. Her four busy company operators use expensive state-of -the-art computer hardware and software. Others within the company are curious about the hardware and software the CAD department use, but because of her department's workload, Nancy must limit the tine her staff can spend demonstrating or explaining CAD.
Recently, as Nancy read the more than forty email message she receives each day, she discovered an email from Lance Chow, her most senior worker Lance reported that Connie Reyes, a member of the Mainframe. S 叩port department, had asked to" borrow" a copy of new CAD software. Borrowing violated Lloyd Engineering's strict rules about software licenses.
Nancy composed an email message to her supervisor In part, she wrote, "Connie Reyes is a CAD artist wannabee. Instead of breaking company rules and asking to borrow $970-worth of software, Connie should pay attention to her own work". Nancy also mentioned that Lance did exactly what he was supposed to do forwarding the problem to her. Nancy sent the email message to her supervisor and a "bcc" to Lance.
Nancy began receiving angry email message from the Mainframe. Support department They were angry that she would criticize one of their workers. Nancy's reputation Wi 比 the Mainframe. Support department had just suffered major damage.
Later, Lance sheepishly appeared in Nancy's office and told her be bad accidentally forwarded her email to Connie. Lance apologized and Nancy reassured him, "The mistake, Lancc, was mine."
26. Nancy must limit the time of explaining CAD because ________.
A. her staff have a lot of work to do
B. the program is highly confidential
C. there's something wrong with CAD
27. How many emails does Nancy possibly receive per week?()
A.40
B.150
C. More than 200
28. What does "borrow" in the second paragraph suggest?()
A. It showed good relationship between departments in the company
B. It would break the company's rules about software licenses
C. It was wrong that Lance forwarded the problem to Nancy.
29.The Mainframe. S叩port department was angry that________.
A. Connie violated the company's rule by borrowing the software
B. Lance made a mistake by sending the email to a wrong person
C. Nancy wrote to her supervisor to blame one of their workers
30. It can be inferred from the passage that ________.
A. c-mails can lead to ineffective communication
B. reputation is more important than company's rule
C.one should never use emails in the workplace
第2题
ation.
Two months ago you contacted a Scottish company, the Organisers of Scottish Exhibitions (OSE), based at 9 Rider Street, Charlestown, CH3 MN!, to organize a 3-day exhibition of your products in Glasgow. The exhibition took place last week and you have heard from your staff and customers that it was a disaster because of the inefficient planning of the deputy director of OSE, Barbara Minter. Write a letter to Mrs. Minter, describing what went wrong, the consequences for you’re your company and w4iat you want. Make up any necessary details.
第3题
Write a memo in traditional format according to the following situation.
Jane Simmons, Personnel Manager of Alpha Electronics, 80--90 Zeus Street, Manchester 0073 6LP, says to you, "Will you write a for me to Simon Clark, my deputy, please?
When he returns from holiday next Monday I shall be starting a three-day conference at Harogate. Ask him to interview the low candidates for the clerical vacancy in the Mailing Section on Monday, starting at 2:30 p. m. lie should make an appointment if there is a suitable candidate. The candidates have been invited for interview and their application forms and references are in the middle drawer of my desk. I’ll leave my desk keys with you. On Tuesday at loam. Gerry Rhodes, the Union Rep, has an appointment to see me. If Simon I can deal with whatever he wants, I shall be grateful. If not, I'll make another appointment to see Gerry when I'm back on Tuesday."
第4题
e direct order and present the main idea first. Use indirect order when you expect an unfavorable response or when the receiver may need persuasion to accept the main idea.
第5题
, or short. Concise words, however, are comprehensive; they carry the write’s full meaning.
第6题
itional style, the heading appears at the top of the page. In the simplified style, the heading components are omitted.
第7题
Which of the following is NOT the example of a claim letter?
A. A request for a refund
B. A request for an exchange
C.A request for a brochure
第8题
英译汉The communication process consists of five components: (a) the sender.(b) the
message. (c) the receiver. (d) the feedback, and (e) the channel.
第9题
A neutral-news message is a type of message to which the receiver's reaction will be neither positive nor negative. ______
第10题
Which of the following is NOT an example of a formal report?
A.A company's annual report
B. An external proposal
C.A sales report
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