Eye contact is the most acceptable form. of touching in a business environment. ()
Eye contact is the most acceptable form. of touching in a business environment. ()
Eye contact is the most acceptable form. of touching in a business environment. ()
第1题
In telephone communication , you should ( )
A. get to the point without any greeting or introduction
B. keep your company' s address in confidentiality
C. make sure you have the information you need
第3题
Choose the most appropriate response to this customer inquiry: "When can expect the technician to arrive?"
A. I have no idea. I am not responsible for arrangement-making.
B. You are on the schedule. 1 can call you later with a more specific time.
C. He might be there sometime between 12:00 and 5:00.
第4题
The purpose of a collection letter is to ( ).
A. persuade a customer to buy a product
B. give a discount to a potential customer
C. ask a customer to pay a past-due bill
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