15. The card issuer must send you the refund within seven business days of （receive) ___ you request.

In the early years of Nike, communication within the company was usually carded out ______.

Hallmark Cards Inc. has been described as the General Motors of emotion. Each day this Midwestern company 【C1】______ the millions of greeting cards that help 【C2】______ relationships in a society where people are 【C3】______ likely to write letters and are 【C4】______ busy to call. The leaders at Hallmark know 【C5】______ sentimental verses (诗句), funny birthday greetings, and intimate anniversary 【C6】______ cannot be created in a negative 【C7】______ divisive work environment.

To keep the atmosphere 【C8】______ the company employs a "Creative Paradox (怪人)." This is the 【C9】______ title given to Gordon MacKenzie, 【C10】______ roams (在……漫步) the halls of Hallmark making 【C11】______ people do not take themselves too 【C12】______ . His goal is to build greater understanding 【C13】______ highly creative employees and employees who work 【C14】______ management, accounting, marketing, and distribution. He 【C15】______ conducts New Age workshops that 【C16】______ self-examination and new ways of thinking.

The 【C17】______ on relationships at Hallmark is not an isolated case. Organizations throughout the United States are discovering and rediscovering the 【C18】______ to be gained from improving the 【C19】______ of work life. A growing number of organizations, from hospitals to hotels, are giving 【C20】______ attention to the human side of enterprise. Most of the organizations that survive and prosper over a long period of time maintain a balance between concern for production and concern for people.

【C1】

A．produces

B．invents

C．purchases

D．designs

听力原文：W: I'm here to apply for a credit card. I expect to travel a lot this year and a card will be useful.

M: Certainly. Please fill in this application. We need a few details for our records.

W: I already have an account with you. I'm sure you can verify all the details straight away.

M: I'll do that. We should be able to send you the card within the next 5 working days.

Why does the woman want a card?

A．There's a special offer for account holders.

B．She believes it will be convenient on trips.

C．The bank is waiving annual fees.

D．An old card has expired.

According to the author, what will the credit-card market become?

A．It will suffer from a gradual downward tendency, although not sudden collapse.

B．It will suffer from a sudden collapse within a few days.

C．It will force the card issuers to reconsider their policy, and thus restrain their business.

D．It will make many banks suffer from negative profit for several years in the future.